TEKsystems
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jan 06, 2026
Description First half of the month will be taking inbound calls from mortgage borrowers regarding payment, escrow, and general mortgage servicing questions.
Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Directly engage with Valon customers across a variety of inbound customer requests and inquiries, which consist of website assistance, escrow, processing payoffs.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies.
Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties.
Meet performance expectations.
Utilize our internal software platform and become a partner in making system recommendations.
Metrics held to
QA, 1st call resolution
Adherence rate
C Sat Score (Goal above 90%)
Wrap time: should be 1-3 mins
Experience Call center experience or mortgage servicing experience.
Skills
Customer service
Call center
Mortgage
Loans
Financial services
Mortgage servicing
Loan servicing
Inbound and outbound calls
Data entry
Customer support
Finance
Banking
Closing
Bilingual
Additional Skills & Qualifications
No job hoppers, or large employment gaps.
Must have RFL for all positions.
High school diploma or equivalent required.
Customer focus and adaptability to different personality types.
Eagerness to learn how to use our proprietary servicing software.
We are seeking experienced Contact Center Representatives with 2-3 years of recent experience in a contact center taking high volumes of inbound & outbound calls.
Tenure and professionalism is our main focus when reviewing candidates. (We will deny all job hoppers or employment gaps greater than one year.)
For example, the ideal tenure we are looking for is at least 1 full year in each role listed on their resume.
Reliability is a must as we have noticed heavy attrition with folks with job gaps and bad tenure.
PLEASE READ Training (mandatory, cannot miss a day). Must sign attendance contract at offer.
Training will be 3 weeks on site, Mon‑Friday 9 AM–6 PM.
These will all be in the Phoenix location and will be for the 9‑6 PM shift, which moves to 8‑5 PM when daylight savings time ends.
Pay Pay will be $19.50/hr or $20.50 if they are bilingual only.
We would like to conduct in‑person interviews the week of the 29th and have all offers made by 1/2. We will only be closed on 1/1, but all other days that week will be open for interviews.
Experience Level Intermediate level.
Job Type & Location This is a contract to hire position based out of Phoenix, AZ.
Pay and Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leaves (PTO, vacation or sick leave)
Workplace Type This is a fully onsite position in Phoenix, AZ.
Application Deadline This position is anticipated to close on Jan 7, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full‑stack technology services, talent services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
United States, Arizona, Phoenix
Jan 06, 2026
Description First half of the month will be taking inbound calls from mortgage borrowers regarding payment, escrow, and general mortgage servicing questions.
Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Directly engage with Valon customers across a variety of inbound customer requests and inquiries, which consist of website assistance, escrow, processing payoffs.
Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies.
Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties.
Meet performance expectations.
Utilize our internal software platform and become a partner in making system recommendations.
Metrics held to
QA, 1st call resolution
Adherence rate
C Sat Score (Goal above 90%)
Wrap time: should be 1-3 mins
Experience Call center experience or mortgage servicing experience.
Skills
Customer service
Call center
Mortgage
Loans
Financial services
Mortgage servicing
Loan servicing
Inbound and outbound calls
Data entry
Customer support
Finance
Banking
Closing
Bilingual
Additional Skills & Qualifications
No job hoppers, or large employment gaps.
Must have RFL for all positions.
High school diploma or equivalent required.
Customer focus and adaptability to different personality types.
Eagerness to learn how to use our proprietary servicing software.
We are seeking experienced Contact Center Representatives with 2-3 years of recent experience in a contact center taking high volumes of inbound & outbound calls.
Tenure and professionalism is our main focus when reviewing candidates. (We will deny all job hoppers or employment gaps greater than one year.)
For example, the ideal tenure we are looking for is at least 1 full year in each role listed on their resume.
Reliability is a must as we have noticed heavy attrition with folks with job gaps and bad tenure.
PLEASE READ Training (mandatory, cannot miss a day). Must sign attendance contract at offer.
Training will be 3 weeks on site, Mon‑Friday 9 AM–6 PM.
These will all be in the Phoenix location and will be for the 9‑6 PM shift, which moves to 8‑5 PM when daylight savings time ends.
Pay Pay will be $19.50/hr or $20.50 if they are bilingual only.
We would like to conduct in‑person interviews the week of the 29th and have all offers made by 1/2. We will only be closed on 1/1, but all other days that week will be open for interviews.
Experience Level Intermediate level.
Job Type & Location This is a contract to hire position based out of Phoenix, AZ.
Pay and Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leaves (PTO, vacation or sick leave)
Workplace Type This is a fully onsite position in Phoenix, AZ.
Application Deadline This position is anticipated to close on Jan 7, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full‑stack technology services, talent services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr