Duke University
Clerk (Visitor Relations Assistant)
Duke University, Durham, North Carolina, United States, 27703
Occupational Summary
This Part Time Position Serves As a Chapel Representative And Primary Point Of Contact For Visitors And The Duke Community After Business Hours And On Weekends And Holidays.
The Individual Will Perform The Following:
Greet, direct, inform, and respond to visitor questions
Communicate effectively as an ambassador of the Chapel and serve as a resource person for visitors and members of the Duke community
Research subject matter, describe points of interest, and respond to questions.
Ensure the nave, transepts, chancel, Memorial Chapel, and crypt are tidy and well stocked
Assist staff and student groups with set-up and clean-up for events, worship services, weddings, concerts, funerals, and rehearsals
Monitor the entrance to the nave during private events, if group has requested that no tourists be permitted inside
Maintain supply of brochures and other information for visitors
Conduct 15-minute walking tours of the sanctuary
Compile information regarding visitors to the Chapel
Monitor visitor activities to ensure compliance with regulations and safety practices; notify visitors who are not in compliance
Monitor premises for incident prevention and signs of suspicious activity; apply judgment to issues of concern by notifying supervisor and/or the Duke University Police Department as the situation warrant
Be available to respond to emergency situations such as fire or sudden illness of a visitor or event attendee
Close and lock, or unlock and open the Chapel building
Provide support for special projects, such as mailings, arts programs, etc.
Serve as a Chapel wedding assistant when needed.
Some lifting and carrying is required. Experience in event coordination is strongly preferred. Familiarity with Duke and Durham is a plus. Proficiency in conversational Chinese, Spanish, or other foreign language is also a plus.
Minimum Qualifications
Duke is an affirmative action/equal opportunity employer that commits to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Conversational proficiency in Chinese, Spanish, or another foreign language is desirable but not required.
Anticipated Pay Range
USD $18.00 to $22.84 per hour.
Duke University provides comprehensive medical and dental care programs, a generous retirement benefits, and a wide array of family‑friendly and cultural programs to eligible team members.
Essential Physical Job Functions
Certain jobs may require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Education
High school education is required and knowledge of basic grammar and mathematical principles normally acquired through a high school education.
Experience
Three months of clerical or general office support experience; or an equivalent combination of education and experience.
Degrees, Licensures, Certifications
None required.
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The Individual Will Perform The Following:
Greet, direct, inform, and respond to visitor questions
Communicate effectively as an ambassador of the Chapel and serve as a resource person for visitors and members of the Duke community
Research subject matter, describe points of interest, and respond to questions.
Ensure the nave, transepts, chancel, Memorial Chapel, and crypt are tidy and well stocked
Assist staff and student groups with set-up and clean-up for events, worship services, weddings, concerts, funerals, and rehearsals
Monitor the entrance to the nave during private events, if group has requested that no tourists be permitted inside
Maintain supply of brochures and other information for visitors
Conduct 15-minute walking tours of the sanctuary
Compile information regarding visitors to the Chapel
Monitor visitor activities to ensure compliance with regulations and safety practices; notify visitors who are not in compliance
Monitor premises for incident prevention and signs of suspicious activity; apply judgment to issues of concern by notifying supervisor and/or the Duke University Police Department as the situation warrant
Be available to respond to emergency situations such as fire or sudden illness of a visitor or event attendee
Close and lock, or unlock and open the Chapel building
Provide support for special projects, such as mailings, arts programs, etc.
Serve as a Chapel wedding assistant when needed.
Some lifting and carrying is required. Experience in event coordination is strongly preferred. Familiarity with Duke and Durham is a plus. Proficiency in conversational Chinese, Spanish, or other foreign language is also a plus.
Minimum Qualifications
Duke is an affirmative action/equal opportunity employer that commits to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Conversational proficiency in Chinese, Spanish, or another foreign language is desirable but not required.
Anticipated Pay Range
USD $18.00 to $22.84 per hour.
Duke University provides comprehensive medical and dental care programs, a generous retirement benefits, and a wide array of family‑friendly and cultural programs to eligible team members.
Essential Physical Job Functions
Certain jobs may require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Education
High school education is required and knowledge of basic grammar and mathematical principles normally acquired through a high school education.
Experience
Three months of clerical or general office support experience; or an equivalent combination of education and experience.
Degrees, Licensures, Certifications
None required.
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