Hilton Grand Vacations
In House Marketing Representative (VIP)
6 days ago Be among the first 25 applicants
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At
Hilton Grand Vacations
our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.
In-House Marketing Representative (VIP)
entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.
Why do Team Members Like Working for us?
Driven hourly pay
Medical, Dental, and Vision benefits starting on Day 1
Generous Vacation Time Off Program
Paid Sick Time
GO Hilton Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program - purchase shares at a discounted rate
Tuition reimbursement programs
Recognition Programs and Rewards
Internal Growth and Career Pathing
And much more!
Responsibilities
Conduct pre-arrival calls to owners, renters, and exchangers.
Confirm appointments with guests to ensure tour reservations and improve show rate.
Complete required paperwork accurately and completely for each tour.
Check availability so as to not overbook tour waves.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour.
Follow gifting procedures to ensure costs are met monthly.
Provide location‑related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
Distribute only HGV-authorized information, collateral, and materials. Maintain location operating standards.
Carry out all other reasonable requests by management that one is capable of performing.
Contact appropriate management with any guest issues.
Qualifications
Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).
Preferred Experience
Minimum of 2+ years experience selling and booking tours, activities, concierge services.
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Schedule Details Our Marketing Concierge will work a flexible schedule to include weekends and holidays.
Eligibility All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing and Sales
Hospitality
Job Location and Compensation Orlando, FL $57,000.00-$60,000.00 1 month ago
Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Get AI-powered advice on this job and more exclusive features.
At
Hilton Grand Vacations
our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.
In-House Marketing Representative (VIP)
entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.
Why do Team Members Like Working for us?
Driven hourly pay
Medical, Dental, and Vision benefits starting on Day 1
Generous Vacation Time Off Program
Paid Sick Time
GO Hilton Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program - purchase shares at a discounted rate
Tuition reimbursement programs
Recognition Programs and Rewards
Internal Growth and Career Pathing
And much more!
Responsibilities
Conduct pre-arrival calls to owners, renters, and exchangers.
Confirm appointments with guests to ensure tour reservations and improve show rate.
Complete required paperwork accurately and completely for each tour.
Check availability so as to not overbook tour waves.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour.
Follow gifting procedures to ensure costs are met monthly.
Provide location‑related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
Distribute only HGV-authorized information, collateral, and materials. Maintain location operating standards.
Carry out all other reasonable requests by management that one is capable of performing.
Contact appropriate management with any guest issues.
Qualifications
Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).
Preferred Experience
Minimum of 2+ years experience selling and booking tours, activities, concierge services.
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Schedule Details Our Marketing Concierge will work a flexible schedule to include weekends and holidays.
Eligibility All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing and Sales
Hospitality
Job Location and Compensation Orlando, FL $57,000.00-$60,000.00 1 month ago
Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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