Mediacom Communications
Total Care Specialist - Commercial (Enterprise)
Mediacom Communications, West Des Moines, Iowa, United States, 50265
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Total Care Specialist - Commercial
role at
Mediacom Communications
Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions. We provide faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service. Our culture of growth and innovation fuels our ability to deliver easy‑to‑use, high‑tech entertainment, communications, and internet products to the communities we serve.
Position Overview Qualified candidates will primarily answer repeat/escalated customer billing and connectivity issues for bulk, Enterprise, and National Accounts customers, and support new advanced commercial support products such as hosted PBX and PRI. This empowered universal agent position requires expertise in all commercial products and services and a drive to provide the highest level of customer service and support on complex problems.
Company Benefits
Company Provided Equipment!
Health, vision, and dental insurance!
Paid vacation, holidays, and flex paid time off!
401K with generous company match!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services is provided!
Education Enrichment up to $5,000 per year for qualified employees!
Employee Wellness Program!
Position Responsibilities
Answer inbound commercial customer service calls pertaining to Mediacom’s Business Solutions.
Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting.
Contact field support or the necessary level of field management to ensure resolution of repeat issues and ensure prompt issue resolution.
Continuously maintain an expertise of all commercial products, services, and promotions.
Improve customer relations through professional and courteous one‑call resolution.
Support Fiber and Enterprise level products and services.
Maintain the highest level of performance against department scorecard standards.
May be required to work in one or multiple call queues.
Perform other duties as assigned by management.
Position Requirements
Associate’s Degree or above preferred.
Required – 4 years minimum experience in hospitality, customer service or technical support.
Preferred – For internal applicants, demonstrated 12‑month successful support of Commercial lines of business, and Scorecard metrics.
Successful completion of Mediacom technical support training programs, or equivalent experience working in a technical support environment.
Successful completion of Mediacom technical support training programs, or equivalent experience working in a technical support or customer service environment.
Proficiency in operating a computer using a Windows‑based environment including MS Internet Explorer and MS Office.
Ability to learn, understand and troubleshoot commercial advanced lines of business, and comfortable working with new products and technology.
Strong analytical thinking skills.
Strong organizational skills including the ability to manage multiple tasks.
Maintain a professional manner and customer‑centric focus.
Strong verbal and written communication skills.
Get to Know Us Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connect them to what matters most.
Our Awards Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Who You Are Matters Here Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer The salary range for this position is $19.00 – $20.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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Total Care Specialist - Commercial
role at
Mediacom Communications
Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions. We provide faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service. Our culture of growth and innovation fuels our ability to deliver easy‑to‑use, high‑tech entertainment, communications, and internet products to the communities we serve.
Position Overview Qualified candidates will primarily answer repeat/escalated customer billing and connectivity issues for bulk, Enterprise, and National Accounts customers, and support new advanced commercial support products such as hosted PBX and PRI. This empowered universal agent position requires expertise in all commercial products and services and a drive to provide the highest level of customer service and support on complex problems.
Company Benefits
Company Provided Equipment!
Health, vision, and dental insurance!
Paid vacation, holidays, and flex paid time off!
401K with generous company match!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services is provided!
Education Enrichment up to $5,000 per year for qualified employees!
Employee Wellness Program!
Position Responsibilities
Answer inbound commercial customer service calls pertaining to Mediacom’s Business Solutions.
Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting.
Contact field support or the necessary level of field management to ensure resolution of repeat issues and ensure prompt issue resolution.
Continuously maintain an expertise of all commercial products, services, and promotions.
Improve customer relations through professional and courteous one‑call resolution.
Support Fiber and Enterprise level products and services.
Maintain the highest level of performance against department scorecard standards.
May be required to work in one or multiple call queues.
Perform other duties as assigned by management.
Position Requirements
Associate’s Degree or above preferred.
Required – 4 years minimum experience in hospitality, customer service or technical support.
Preferred – For internal applicants, demonstrated 12‑month successful support of Commercial lines of business, and Scorecard metrics.
Successful completion of Mediacom technical support training programs, or equivalent experience working in a technical support environment.
Successful completion of Mediacom technical support training programs, or equivalent experience working in a technical support or customer service environment.
Proficiency in operating a computer using a Windows‑based environment including MS Internet Explorer and MS Office.
Ability to learn, understand and troubleshoot commercial advanced lines of business, and comfortable working with new products and technology.
Strong analytical thinking skills.
Strong organizational skills including the ability to manage multiple tasks.
Maintain a professional manner and customer‑centric focus.
Strong verbal and written communication skills.
Get to Know Us Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connect them to what matters most.
Our Awards Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Who You Are Matters Here Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer The salary range for this position is $19.00 – $20.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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