Mediacom Communications
Commercial Support Specialist I
Mediacom Communications, West Des Moines, Iowa, United States, 50265
Join to apply for the
Commercial Support Specialist I
role at
Mediacom Communications
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions by offering faster, more reliable internet, expanded free digital and HD TV choices, and superior home security and phone services. We strive to be at the forefront of delivering easy‑to‑use, high‑tech entertainment, communications, and internet products to the communities we serve.
Position Overview We’re looking for intuitive, enthusiastic problem‑solvers to join our growing team of dedicated business services ambassadors. Specialists will provide excellent service to Mediacom’s business clients. Customer communications will be conducted via telephone and e‑mail and will include resolution topics such as billing questions, troubleshooting connectivity issues, and product support of Mediacom Hosted Wi‑Fi and Static IP services. Additional duties include scheduled maintenances determining customer impact, customer notification, and billing questions associated with commercial services.
Company Benefits
Paid on‑the‑job training and opportunity to promote
Company‑provided equipment
Health, vision, and dental insurance
Paid vacation, holidays, and flex paid time off
401(k) with generous company match
Employee discounts on Mediacom services (or reimbursement where services are unavailable)
Education enrichment up to $5,000 per year for qualified employees
Employee wellness program
Position Responsibilities
Answer inbound commercial customer service calls pertaining to Mediacom’s business clients
Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting
Enter trouble tickets or contact Field Support personnel as needed
Maintain an ongoing working knowledge of all commercial products, services, and promotions to effectively communicate best options to customers
Facilitate excellent customer relations through a professional and courteous one‑call resolution process
Make informed recommendations on service solutions where appropriate to better support the customer’s business needs
Earn monthly bonus potential based on call performance and customer satisfaction scores
Additional earning potential from on‑the‑job training courses and non‑sales commission available
Work a flexible schedule, which may include evenings, weekends, and holiday hours. Overtime may be necessary during periods of high call volume
Position Requirements
High School Diploma or GED required
Previous experience in an inbound call center, helpdesk, or face‑to‑face customer service required
Proficiency in operating a computer using Windows required
Proficiency in internet and networking terminology such as Static IP, MAC Address, VPN, and Wi‑Fi highly preferred
Must be able to multi‑task and successfully serve customer needs in a fast‑paced environment
Possess ability to maintain a professional manner and customer‑centric focus to best assist customers
Strong organizational skills and problem‑solving skills highly preferred
Ability to work in a remote environment while successfully meeting customer needs
Typing speed 30+ WPM
Get to Know Us Mediacom Communications is known by our Mediacom brands, including Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. We have a powerful team of more than 4,000 individuals serving over 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards Mediacom is proud to have received the following recognitions: 2025, 2024, 2023, 2022, 2021 Best Managed Companies; 2019 Best Company for Women to Work; 2017 Best Company for People of Color and Women to Work; and Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Who You Are Matters Here Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions.
Disclaimer The salary range for this position is $15.00 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding accessibility of our careers website, please contact 845‑443‑2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.
#J-18808-Ljbffr
Commercial Support Specialist I
role at
Mediacom Communications
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions by offering faster, more reliable internet, expanded free digital and HD TV choices, and superior home security and phone services. We strive to be at the forefront of delivering easy‑to‑use, high‑tech entertainment, communications, and internet products to the communities we serve.
Position Overview We’re looking for intuitive, enthusiastic problem‑solvers to join our growing team of dedicated business services ambassadors. Specialists will provide excellent service to Mediacom’s business clients. Customer communications will be conducted via telephone and e‑mail and will include resolution topics such as billing questions, troubleshooting connectivity issues, and product support of Mediacom Hosted Wi‑Fi and Static IP services. Additional duties include scheduled maintenances determining customer impact, customer notification, and billing questions associated with commercial services.
Company Benefits
Paid on‑the‑job training and opportunity to promote
Company‑provided equipment
Health, vision, and dental insurance
Paid vacation, holidays, and flex paid time off
401(k) with generous company match
Employee discounts on Mediacom services (or reimbursement where services are unavailable)
Education enrichment up to $5,000 per year for qualified employees
Employee wellness program
Position Responsibilities
Answer inbound commercial customer service calls pertaining to Mediacom’s business clients
Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting
Enter trouble tickets or contact Field Support personnel as needed
Maintain an ongoing working knowledge of all commercial products, services, and promotions to effectively communicate best options to customers
Facilitate excellent customer relations through a professional and courteous one‑call resolution process
Make informed recommendations on service solutions where appropriate to better support the customer’s business needs
Earn monthly bonus potential based on call performance and customer satisfaction scores
Additional earning potential from on‑the‑job training courses and non‑sales commission available
Work a flexible schedule, which may include evenings, weekends, and holiday hours. Overtime may be necessary during periods of high call volume
Position Requirements
High School Diploma or GED required
Previous experience in an inbound call center, helpdesk, or face‑to‑face customer service required
Proficiency in operating a computer using Windows required
Proficiency in internet and networking terminology such as Static IP, MAC Address, VPN, and Wi‑Fi highly preferred
Must be able to multi‑task and successfully serve customer needs in a fast‑paced environment
Possess ability to maintain a professional manner and customer‑centric focus to best assist customers
Strong organizational skills and problem‑solving skills highly preferred
Ability to work in a remote environment while successfully meeting customer needs
Typing speed 30+ WPM
Get to Know Us Mediacom Communications is known by our Mediacom brands, including Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. We have a powerful team of more than 4,000 individuals serving over 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards Mediacom is proud to have received the following recognitions: 2025, 2024, 2023, 2022, 2021 Best Managed Companies; 2019 Best Company for Women to Work; 2017 Best Company for People of Color and Women to Work; and Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Who You Are Matters Here Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions.
Disclaimer The salary range for this position is $15.00 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding accessibility of our careers website, please contact 845‑443‑2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.
#J-18808-Ljbffr