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Jack & Jill/External ATS

Implementation / Onboarding Manager at VC-backed marketing tech startup

Jack & Jill/External ATS, San Francisco, California, United States, 94199

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Implementation / Onboarding Manager Company Description VC-backed marketing tech startup

Job Description As an Implementation Manager, you will lead the post-sales journey for marketing teams, ensuring successful platform adoption and technical integration. You will serve as a strategic consultant, guiding customers through campaign creation and aligning our innovative platform capabilities with their top marketing priorities to drive immediate business value and long-term success.

Location San Francisco, USA

Why this role is remarkable

Work at the intersection of marketing strategy and technical implementation in a high-growth sector

Join a well-funded startup backed by top-tier VCs with a rapidly expanding customer base

Play a pivotal role in shaping the customer experience and implementation playbook from the ground up

What you will do

Lead end-to-end customer onboarding and technical integrations to ensure a seamless platform launch

Educate marketing teams on platform features and best practices to maximize user engagement

Consult with clients on campaign strategy and execution tailored to their specific marketing goals

The ideal candidate

Proven experience in martech or a related SaaS field with a focus on customer success or implementation

Strong technical aptitude for managing software integrations and explaining complex workflows to non-technical users

Exceptional consulting skills with the ability to translate marketing priorities into actionable platform strategies

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