Johns Hopkins Medicine
POSITION SUMMARY
POSITION SUMMARY:
Service Rep III provides direction to ensure efficient access and patient safety. Responsibilities include scheduling, registering, and supporting multiple hospital clinics, rehab disciplines, and/or departments. The role collaborates with the health care team to meet patient needs in a timely manner, aiming for patient and physician satisfaction, and develops processes to policies with a focus on increasing access. Shift:
Full Time, 40 Hours Per Week Location:
Apollo Beach, FL KEY ACCOUNTABILITIES
Assists Service Representative Supervisor in orientation and training to increase competency. Acts as initial contact for problem resolution of customer needs. Creates, implements and manages clinic scheduling templates in accordance with divisional policies to improve patient access. Communicates with other areas of the organization at multiple levels including providers, leadership and frontline staff to promote a collaborative work environment. Answers and directs telephone calls in a polite and informative manner and provides information by accessing directories to resolve callers\' needs. Answers and processes all emergency calls efficiently to promote patient safety. Schedules and pre-registers following established policies and procedures, and facilitates scheduling for incoming calls, outgoing calls, and community physician referrals in a timely fashion. Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing. Manages incoming requests and communication with referring physicians, resulting in satisfaction of JHACH specialists and referring physicians. Maintains current knowledge in all areas responding to patient/staff requests, calls and paging to support optimal operations. Adheres to department policies and procedures and utilizes approved tools to provide consistent call handling and increased access. Demonstrates customer service skills, phone etiquette, and the ability to meet productivity standards resulting in patient and family satisfaction. Promotes teamwork within the immediate and extended work area to foster positive employee relations. Demonstrates willingness to achieve personal and professional growth resulting in staff development. QUALIFICATIONS
A minimum of a High School diploma, GED, Certificate of Completion or equivalent. The ability to communicate effectively, both verbally and in writing, and strong interpersonal and team-building skills. Minimum of four years of healthcare business office knowledge with procedures including registration, scheduling, medical record management, and insurance. Must also have an advanced understanding of medical terminology. Ability to establish and maintain effective working relationships with patients, fellow peers, medical staff, and the public. Salary Range:
Minimum 18.74/hour - Maximum 29.99/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls before any subsequent compensation discussion. We are committed to creating a welcoming and inclusive environment where we embrace differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Equal Opportunity Employer:
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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POSITION SUMMARY:
Service Rep III provides direction to ensure efficient access and patient safety. Responsibilities include scheduling, registering, and supporting multiple hospital clinics, rehab disciplines, and/or departments. The role collaborates with the health care team to meet patient needs in a timely manner, aiming for patient and physician satisfaction, and develops processes to policies with a focus on increasing access. Shift:
Full Time, 40 Hours Per Week Location:
Apollo Beach, FL KEY ACCOUNTABILITIES
Assists Service Representative Supervisor in orientation and training to increase competency. Acts as initial contact for problem resolution of customer needs. Creates, implements and manages clinic scheduling templates in accordance with divisional policies to improve patient access. Communicates with other areas of the organization at multiple levels including providers, leadership and frontline staff to promote a collaborative work environment. Answers and directs telephone calls in a polite and informative manner and provides information by accessing directories to resolve callers\' needs. Answers and processes all emergency calls efficiently to promote patient safety. Schedules and pre-registers following established policies and procedures, and facilitates scheduling for incoming calls, outgoing calls, and community physician referrals in a timely fashion. Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing. Manages incoming requests and communication with referring physicians, resulting in satisfaction of JHACH specialists and referring physicians. Maintains current knowledge in all areas responding to patient/staff requests, calls and paging to support optimal operations. Adheres to department policies and procedures and utilizes approved tools to provide consistent call handling and increased access. Demonstrates customer service skills, phone etiquette, and the ability to meet productivity standards resulting in patient and family satisfaction. Promotes teamwork within the immediate and extended work area to foster positive employee relations. Demonstrates willingness to achieve personal and professional growth resulting in staff development. QUALIFICATIONS
A minimum of a High School diploma, GED, Certificate of Completion or equivalent. The ability to communicate effectively, both verbally and in writing, and strong interpersonal and team-building skills. Minimum of four years of healthcare business office knowledge with procedures including registration, scheduling, medical record management, and insurance. Must also have an advanced understanding of medical terminology. Ability to establish and maintain effective working relationships with patients, fellow peers, medical staff, and the public. Salary Range:
Minimum 18.74/hour - Maximum 29.99/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls before any subsequent compensation discussion. We are committed to creating a welcoming and inclusive environment where we embrace differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Equal Opportunity Employer:
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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