ARDEX Americas
IT Help Desk Analyst - Center Township, PA
ARDEX Americas, Indianapolis, Indiana, United States
IT Help Desk Analyst – Center Township, PA
We are immediately hiring an
IT Help Desk Analyst
to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico, and Latin America). This role involves troubleshooting and resolving hardware, software, and network issues to ensure minimal downtime and increase productivity. It is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is curious about IT technology.
Reporting to the Manager of Customer Service and IT, the position is full-time based out of our Corporate offices, 20 minutes north of Pittsburgh International airport.
Responsibilities
Respond to IT support requests from employees.
Troubleshoot and fix hardware and software problems.
Provide excellent customer service and quick resolutions.
Escalate complex issues to senior IT staff when needed.
Set up and configure computers and other devices.
Keep track of PCs, laptops, cell phones, and other IT assets.
Share updates and solutions with users and teams.
Stay current on IT tools and systems.
Prioritize and manage multiple support requests.
Document issues and resolutions clearly.
Qualifications
Experience in IT support and using ticketing systems (Freshdesk is a plus).
Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue.
Basic knowledge of digital marketing, social media, and CRM tools is helpful.
Strong problem‑solving and communication skills.
Understanding of networking basics (Wi‑Fi, VPN, IP addresses).
Ability to manage multiple tasks and prioritize based on urgency.
Team player with a proactive attitude.
Comfortable with change and eager to learn.
German language skills are a plus.
Willingness to travel occasionally to other ARDEX locations to provide support.
Education
Associate’s degree in information technology and/or relevant work experience.
Benefits
Generous Paid Time Off (PTO) and 11 Paid Holidays.
Paid Parental Leave.
401(k) with Company Match.
Medical, Dental, and Vision Insurance (effective the 1st of the month after hire).
Company‑paid Disability, Life, and AD&D Insurance and Travel Assistance.
Wellness Programs, including Telehealth and an Employee Assistance Program (EAP).
Tuition Assistance for associate and bachelor’s degrees.
Discounted Gym Memberships.
Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more.
Scenic corporate offices with free parking and woodland walking trails.
Be part of the team that’s
Building Tomorrow
at www.ardexamericas.com
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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IT Help Desk Analyst
to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico, and Latin America). This role involves troubleshooting and resolving hardware, software, and network issues to ensure minimal downtime and increase productivity. It is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is curious about IT technology.
Reporting to the Manager of Customer Service and IT, the position is full-time based out of our Corporate offices, 20 minutes north of Pittsburgh International airport.
Responsibilities
Respond to IT support requests from employees.
Troubleshoot and fix hardware and software problems.
Provide excellent customer service and quick resolutions.
Escalate complex issues to senior IT staff when needed.
Set up and configure computers and other devices.
Keep track of PCs, laptops, cell phones, and other IT assets.
Share updates and solutions with users and teams.
Stay current on IT tools and systems.
Prioritize and manage multiple support requests.
Document issues and resolutions clearly.
Qualifications
Experience in IT support and using ticketing systems (Freshdesk is a plus).
Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue.
Basic knowledge of digital marketing, social media, and CRM tools is helpful.
Strong problem‑solving and communication skills.
Understanding of networking basics (Wi‑Fi, VPN, IP addresses).
Ability to manage multiple tasks and prioritize based on urgency.
Team player with a proactive attitude.
Comfortable with change and eager to learn.
German language skills are a plus.
Willingness to travel occasionally to other ARDEX locations to provide support.
Education
Associate’s degree in information technology and/or relevant work experience.
Benefits
Generous Paid Time Off (PTO) and 11 Paid Holidays.
Paid Parental Leave.
401(k) with Company Match.
Medical, Dental, and Vision Insurance (effective the 1st of the month after hire).
Company‑paid Disability, Life, and AD&D Insurance and Travel Assistance.
Wellness Programs, including Telehealth and an Employee Assistance Program (EAP).
Tuition Assistance for associate and bachelor’s degrees.
Discounted Gym Memberships.
Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more.
Scenic corporate offices with free parking and woodland walking trails.
Be part of the team that’s
Building Tomorrow
at www.ardexamericas.com
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr