CDW LLC.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job summary
The role of the Sales Operations Representative (SOR) is to maximize the productivity of Account Manager(s) through direct partnership. The SOR will provide operational order management support, and will handle order escalation through ServiceNow, Drop Ship Emergency and Credit. SORs are also responsible for interacting with external customers to provide order status updates, quotes, and other requests. What you’ll do
Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing. Provide consistent status updates for orders, quotes, or other requests to sales coworkers. Directly interact with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes. Ability to assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint). Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources. Promptly process orders via SPS and AS400 systems. Web order processing through the Sales Order Router. Manage bids entry, amend, and win bids in the Bid Router, as needed. Ensure proper purchasing contract(s) and terms are selected upon order entry. Maintain sales order routers and sales order manager screens. Ensure all started tasks are seen through to completion. Facilitate and follow up on Customer Relations/ServiceNow requests to ensure frictionless order flow experience for customers, and sales coworkers. Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router. Understand how to do configuration based on best practice
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At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job summary
The role of the Sales Operations Representative (SOR) is to maximize the productivity of Account Manager(s) through direct partnership. The SOR will provide operational order management support, and will handle order escalation through ServiceNow, Drop Ship Emergency and Credit. SORs are also responsible for interacting with external customers to provide order status updates, quotes, and other requests. What you’ll do
Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing. Provide consistent status updates for orders, quotes, or other requests to sales coworkers. Directly interact with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes. Ability to assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint). Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources. Promptly process orders via SPS and AS400 systems. Web order processing through the Sales Order Router. Manage bids entry, amend, and win bids in the Bid Router, as needed. Ensure proper purchasing contract(s) and terms are selected upon order entry. Maintain sales order routers and sales order manager screens. Ensure all started tasks are seen through to completion. Facilitate and follow up on Customer Relations/ServiceNow requests to ensure frictionless order flow experience for customers, and sales coworkers. Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router. Understand how to do configuration based on best practice
#J-18808-Ljbffr