Lubbock, Texas
Overview
Prepares and conducts training programs to develop employee skills and knowledge. Machines and equipment used are a computer, standard office equipment, audio/visual equipment, IP phones, and headset. Responsibilities
Supervise and train the work of a staff which provides water and electrical service connection and disconnection service; Prepare and conduct training programs for employees to develop identified skills and knowledge; Formulate teaching outline and program content based on course objective; Compile specific training materials for end users; conduct and coordinate training classes; Research the software and determine the impact it will have on the current billing system; Research, identify, and recommend possible solutions to billing issues and problems; Select and prepare training materials and presentation aids; Administer evaluation forms to obtain feedback on course; Determine user needs and write materials to reflect needs; Analyze, develop, and communicate business practices to all operations, including changes, and determine how software impacts business procedures; Maintain employee records related to training, and prepare reports on training activities; Assist in collecting and analyzing data for training needs assessment; Use database tools to identify specific account information needed to resolve billing problems; Perform related duties as required. Qualifications
Completion of a bachelor’s degree in education, communications or a related field. Three to five years experience in teaching or training; or any combination of relevant education and experience which provides the following knowledge, abilities, and skills. Adult education theory and practices. Use of a variety of business software such as word processing and graphics, billing systems, report writing, etc. Operations of electronic customer information and billing systems. Technical writing. Communicate effectively with others both orally and in writing. Prepare and present training sessions. Maintain records and prepare reports. Communicate customer service skills including face-to-face and telephone etiquette. Read and write advance technical manuals and reports. Maintain a broad perspective of organizational functions. Use judgment and reasoning to diagnose and correct problems. Set up and execute customer information systems to allow trainees to demonstrate their knowledge. Lead and evaluate the work of others. Physical Requirements
Frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds. Occasionally stand, walk, bend, and kneel; Occasionally push and pull objects; Rotate upper trunk to the left or right while sitting or standing; Place arms above, at, and below shoulder height.
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Prepares and conducts training programs to develop employee skills and knowledge. Machines and equipment used are a computer, standard office equipment, audio/visual equipment, IP phones, and headset. Responsibilities
Supervise and train the work of a staff which provides water and electrical service connection and disconnection service; Prepare and conduct training programs for employees to develop identified skills and knowledge; Formulate teaching outline and program content based on course objective; Compile specific training materials for end users; conduct and coordinate training classes; Research the software and determine the impact it will have on the current billing system; Research, identify, and recommend possible solutions to billing issues and problems; Select and prepare training materials and presentation aids; Administer evaluation forms to obtain feedback on course; Determine user needs and write materials to reflect needs; Analyze, develop, and communicate business practices to all operations, including changes, and determine how software impacts business procedures; Maintain employee records related to training, and prepare reports on training activities; Assist in collecting and analyzing data for training needs assessment; Use database tools to identify specific account information needed to resolve billing problems; Perform related duties as required. Qualifications
Completion of a bachelor’s degree in education, communications or a related field. Three to five years experience in teaching or training; or any combination of relevant education and experience which provides the following knowledge, abilities, and skills. Adult education theory and practices. Use of a variety of business software such as word processing and graphics, billing systems, report writing, etc. Operations of electronic customer information and billing systems. Technical writing. Communicate effectively with others both orally and in writing. Prepare and present training sessions. Maintain records and prepare reports. Communicate customer service skills including face-to-face and telephone etiquette. Read and write advance technical manuals and reports. Maintain a broad perspective of organizational functions. Use judgment and reasoning to diagnose and correct problems. Set up and execute customer information systems to allow trainees to demonstrate their knowledge. Lead and evaluate the work of others. Physical Requirements
Frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds. Occasionally stand, walk, bend, and kneel; Occasionally push and pull objects; Rotate upper trunk to the left or right while sitting or standing; Place arms above, at, and below shoulder height.
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