WEX Inc.
Product Manager III, Omnichannel Customer Communications
WEX Inc., Seattle, Washington, us, 98127
Product Manager III, Omnichannel Customer Communications page is loaded## Product Manager III, Omnichannel Customer Communicationslocations:
US - Remotetime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R20227This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: Portland ME, Chicago IL, Boston MA, Washington DC, Dallas TX, San Jose CA, Seattle WA, or New York City NY.## **About the Role**As we lean into our mission to "simplify the business of running a business”, WEX is seeking an Omnichannel Communications Product Manager to drive the strategy, execution, and ongoing optimization of our cross-channel communications capabilities. This role plays a critical part in shaping how WEX connects with customers across email, SMS, in-app messaging, chat, voice, push notifications, and emerging AI-powered channels—ensuring every interaction is seamless, relevant, and aligned to customer needs.## How You’ll Make an Impact* ### Omnichannel Strategy & Architecture
+ Define standards for message orchestration, channel selection, and communication architecture to ensure consistency, relevance, and reliability across all touchpoints (email, SMS, in-app, chat, voice, push, AI-driven channels).
+ Partner with engineering, design, marketing, and CX teams to build scalable platform capabilities that support seamless, context-aware customer journeys.* ### Customer Engagement Optimization
+ Continuously evaluate how customers experience WEX communications across channels—identifying friction points, duplication, timing issues, or missed opportunities.
+ Lead A/B testing, segmentation strategies, and channel-level optimization to improve engagement, reduce confusion, and drive measurable business impact.* ### Channel Governance & Quality Management
+ Establish governance frameworks for message usage, frequency, prioritization, and templates to minimize noise, reduce operational friction, and ensure brand alignment.
+ Implement quality benchmarks for communication clarity, personalization, deliverability, and compliance across channels.* ### Compliance, Risk, & Regulatory Alignment
+ Work with legal, privacy, and risk teams to ensure all channels meet regulatory standards (TCPA, CAN-SPAM, GDPR/CCPA, carrier rules).
+ Proactively identify areas where compliance risks may arise in new or evolving communication practices and drive mitigation strategies.* ### Cross-Functional Leadership:
+ Collaborate across marketing, operations, engineering, customer support, and product teams to create a unified communications strategy that supports enterprise objectives.
+ Translate complex communication and platform concepts into clear business value, actionable roadmaps, and stakeholder-friendly narratives.### Experience You’ll Bring* 4+ years of experience in product management or related digital roles, ideally with exposure to communications platforms, customer engagement technologies, marketing automation, or journey orchestration.* Undergraduate degree required, advanced degree is a plus.* Strong understanding of omnichannel communication ecosystems—including how email, SMS, push, in-app messaging, chat, voice, and emerging AI-assisted channels function, integrate, and scale within complex organizations. Experience with messaging APIs, customer engagement platforms, or marketing tech tools is a strong plus.* Analytical mindset with demonstrated ability to measure communication performance across channels—engagement, deliverability, timing, throughput, and customer sentiment—and apply data-driven insights to improve message effectiveness and customer experience.* Proven ability to lead end-to-end product discovery and delivery, owning outcomes for a platform or capability area. Skilled at breaking down complex problems, prioritizing intelligently, and using qualitative and quantitative data to influence product direction.* Experience working with or within complex data environments, understanding how customer data, preferences, consent, and event signals connect to drive orchestrated communications. Able to anticipate integration challenges and shape scalable, compliant solutions.* Exceptional cross-functional collaborator, capable of partnering with engineering, marketing, operations, compliance, and customer teams to deliver cohesive and high-impact communication experiences. Adept at building alignment across diverse stakeholders.* Strong communicator and storyteller, comfortable articulating strategy, presenting recommendations, and translating technical concepts into clear, actionable insights for non-technical audiences. Skilled at creating shared understanding across teams and influencing decision-making at multiple levels.Pay Range: $94,000.00 - $125,000.00WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please .WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our .This form is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr
US - Remotetime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R20227This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: Portland ME, Chicago IL, Boston MA, Washington DC, Dallas TX, San Jose CA, Seattle WA, or New York City NY.## **About the Role**As we lean into our mission to "simplify the business of running a business”, WEX is seeking an Omnichannel Communications Product Manager to drive the strategy, execution, and ongoing optimization of our cross-channel communications capabilities. This role plays a critical part in shaping how WEX connects with customers across email, SMS, in-app messaging, chat, voice, push notifications, and emerging AI-powered channels—ensuring every interaction is seamless, relevant, and aligned to customer needs.## How You’ll Make an Impact* ### Omnichannel Strategy & Architecture
+ Define standards for message orchestration, channel selection, and communication architecture to ensure consistency, relevance, and reliability across all touchpoints (email, SMS, in-app, chat, voice, push, AI-driven channels).
+ Partner with engineering, design, marketing, and CX teams to build scalable platform capabilities that support seamless, context-aware customer journeys.* ### Customer Engagement Optimization
+ Continuously evaluate how customers experience WEX communications across channels—identifying friction points, duplication, timing issues, or missed opportunities.
+ Lead A/B testing, segmentation strategies, and channel-level optimization to improve engagement, reduce confusion, and drive measurable business impact.* ### Channel Governance & Quality Management
+ Establish governance frameworks for message usage, frequency, prioritization, and templates to minimize noise, reduce operational friction, and ensure brand alignment.
+ Implement quality benchmarks for communication clarity, personalization, deliverability, and compliance across channels.* ### Compliance, Risk, & Regulatory Alignment
+ Work with legal, privacy, and risk teams to ensure all channels meet regulatory standards (TCPA, CAN-SPAM, GDPR/CCPA, carrier rules).
+ Proactively identify areas where compliance risks may arise in new or evolving communication practices and drive mitigation strategies.* ### Cross-Functional Leadership:
+ Collaborate across marketing, operations, engineering, customer support, and product teams to create a unified communications strategy that supports enterprise objectives.
+ Translate complex communication and platform concepts into clear business value, actionable roadmaps, and stakeholder-friendly narratives.### Experience You’ll Bring* 4+ years of experience in product management or related digital roles, ideally with exposure to communications platforms, customer engagement technologies, marketing automation, or journey orchestration.* Undergraduate degree required, advanced degree is a plus.* Strong understanding of omnichannel communication ecosystems—including how email, SMS, push, in-app messaging, chat, voice, and emerging AI-assisted channels function, integrate, and scale within complex organizations. Experience with messaging APIs, customer engagement platforms, or marketing tech tools is a strong plus.* Analytical mindset with demonstrated ability to measure communication performance across channels—engagement, deliverability, timing, throughput, and customer sentiment—and apply data-driven insights to improve message effectiveness and customer experience.* Proven ability to lead end-to-end product discovery and delivery, owning outcomes for a platform or capability area. Skilled at breaking down complex problems, prioritizing intelligently, and using qualitative and quantitative data to influence product direction.* Experience working with or within complex data environments, understanding how customer data, preferences, consent, and event signals connect to drive orchestrated communications. Able to anticipate integration challenges and shape scalable, compliant solutions.* Exceptional cross-functional collaborator, capable of partnering with engineering, marketing, operations, compliance, and customer teams to deliver cohesive and high-impact communication experiences. Adept at building alignment across diverse stakeholders.* Strong communicator and storyteller, comfortable articulating strategy, presenting recommendations, and translating technical concepts into clear, actionable insights for non-technical audiences. Skilled at creating shared understanding across teams and influencing decision-making at multiple levels.Pay Range: $94,000.00 - $125,000.00WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please .WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our .This form is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr