Children's Healthcare of Atlanta
Customer Relations Assistant
Children's Healthcare of Atlanta, Atlanta, Georgia, United States, 30383
Job Details
Work Shift: Day
Work Day(s): Monday-Friday
Shift Start Time: 8:30 AM
Shift End Time: 5:30 AM
Worker Sub-Type: Regular
Job Description Provides customer services and information to patients, guests, and staff in an accurate and service‑oriented communication style. Answers telephone, takes messages, and routes phone calls. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
Experience
No minimum experience required
Preferred Qualifications
Experience in administrative/secretarial, customer service, or business office
Experience in healthcare
Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows‑based applications
Experience with multiple phone line systems or switchboards
Education
High school diploma or equivalent
Certification Summary
No professional certifications required
Knowledge, Skills, and Abilities
Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills
Job Responsibilities
Answers telephones, takes messages, and routes calls.
Answers callers' questions and provides requested information.
Provides directions, pages requested individual(s), and distributes/collects appropriate paperwork and forms.
May perform other department‑specific duties such as supporting volunteers, filing documents, filling in for other staff members, and other assignments as appropriate.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address 1777-1797 Northeast Expressway
Job Family Family Support
Job Attributes
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Health Care Provider
Industries: Hospitals and Health Care
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Work Shift: Day
Work Day(s): Monday-Friday
Shift Start Time: 8:30 AM
Shift End Time: 5:30 AM
Worker Sub-Type: Regular
Job Description Provides customer services and information to patients, guests, and staff in an accurate and service‑oriented communication style. Answers telephone, takes messages, and routes phone calls. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
Experience
No minimum experience required
Preferred Qualifications
Experience in administrative/secretarial, customer service, or business office
Experience in healthcare
Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows‑based applications
Experience with multiple phone line systems or switchboards
Education
High school diploma or equivalent
Certification Summary
No professional certifications required
Knowledge, Skills, and Abilities
Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills
Job Responsibilities
Answers telephones, takes messages, and routes calls.
Answers callers' questions and provides requested information.
Provides directions, pages requested individual(s), and distributes/collects appropriate paperwork and forms.
May perform other department‑specific duties such as supporting volunteers, filing documents, filling in for other staff members, and other assignments as appropriate.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address 1777-1797 Northeast Expressway
Job Family Family Support
Job Attributes
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Health Care Provider
Industries: Hospitals and Health Care
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