Red Cedar Capital Partners, LLC
Warranty Manager
Red Cedar Capital Partners, LLC, Charlotte, North Carolina, United States, 28245
Join to apply for the
Warranty Manager
role at
Red Cedar Capital Partners, LLC
3 days ago Be among the first 25 applicants
Red Cedar Capital Partners, LLC provided pay range This range is provided by Red Cedar Capital Partners, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $95,000.00/yr
Primary Responsibilities
Customer Interaction & Service Requests : Obtain and review service requests from homeowners, scheduling appointments to assess warranty-related items. Meet with homeowners to discuss and understand their concerns regarding post-construction issues. Serve as the primary point of contact for homeowners regarding warranty issues. Provide timely and professional responses to inquiries and concerns
Work Coordination & Scheduling : Coordinate with subcontractors, trades, and internal teams to schedule repair work needed to address homeowner concerns. Ensure timely and effective completion of all work.
Issue Resolution & Follow-Up : Ensure all warranty issues are addressed to the homeowner. Follow up on completed work, performing inspections as necessary to confirm quality and compliance with company standards.
Documentation & Reporting : Maintain detailed records of service requests, completed work, and communication with management. Provide regular updates to management and ensure all warranty requests are resolved within designated timelines.
Quality Assurance & Continuous Improvement : Conduct inspections to identify areas of improvement and ensure that completed repairs meet the company's standards for quality. Provide feedback to the construction team to help prevent future warranty issues.
Customer Satisfaction : Maintain a professional, positive, and courteous demeanor when interacting with homeowners, addressing their concerns efficiently and with empathy.
Adaptability & Problem-Solving : Embrace changes in schedule or demand, demonstrating flexibility and a proactive approach in solving problems as they arise.
Team Collaboration : Work closely with construction teams, subcontractors, and management to ensure smooth resolution of all warranty claims and enhance the overall customer experience.
Other duties as needed.
Required Skills & Experience
Minimum of 2 years of experience in a customer service or similar role, preferably in the home construction industry
Detail-oriented & highly organized
Excellent communication and interpersonal skills
Self-motivated and able to adhere to a schedule
New construction or builder experience preferred
Customer Focused, composed, patient, and approachable
Minimum High School Diploma or equivalent required
Possess a valid Driver’s License and vehicle insurance and willingness to travel locally as needed.
Clean background
Highly organized and detail-oriented, capable of managing complex projects with multiple moving parts.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, subcontractors, and customers.
Problem solver with a proactive attitude, capable of anticipating issues and addressing them before they impact project timelines or budgets.
Self-motivated and results-driven, with a demonstrated ability to work independently and in a fast-paced environment.
Embrace change and varying challenges.
Knowledge of construction processes
Team player
Schedule
Monday-Friday, standard daytime hours; 8 am - 5 pm. Occasional weekend work may be required.
Job Type Full-time
Salary Range $80,000 - $95,000
Benefits
100% paid Medical insurance for the employee and their children.
100% paid Dental insurance for the employee and their children.
100% paid Vision insurance for the employee and their children.
401k with matching.
120 Paid time off hours annually.
Ability to Commute/Relocate
Charlotte, NC: Ability to reliably commute or willingness to relocate before starting work (Required).
Work Location
In-person
Office-based environment with a business casual dress standard. Office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are used in this role.
Physical Demands
The role requires the ability to talk and hear, stand, walk, use hands to handle or feel, and reach with hands and arms. Occasional lifting of office products and supplies, up to 20 pounds, may be necessary. Some travel might be required.
How to Apply Please submit your resume and cover letter highlighting your relevant experience and qualifications. If you have any questions, please contact us at
hr@redcedarco.com . We look forward to reviewing your application and potentially welcoming you to our team.
Red Cedar Capital Construction Services, LLC. is an Equal Opportunity Employer.
We do not discriminate based on race, traits historically associated with race, hair texture and protective hairstyles, color, national origin, ancestry, creed, religion, physical and mental disability, genetic information, marital status, sex gender, gender identity or expression, pregnancy, sexual orientation age, military or veteran status, or any other basis protected by applicable law.
Seniority Level Associate
Employment Type Full-time
Job Function Customer Service
Industries Building Construction
#J-18808-Ljbffr
Warranty Manager
role at
Red Cedar Capital Partners, LLC
3 days ago Be among the first 25 applicants
Red Cedar Capital Partners, LLC provided pay range This range is provided by Red Cedar Capital Partners, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $95,000.00/yr
Primary Responsibilities
Customer Interaction & Service Requests : Obtain and review service requests from homeowners, scheduling appointments to assess warranty-related items. Meet with homeowners to discuss and understand their concerns regarding post-construction issues. Serve as the primary point of contact for homeowners regarding warranty issues. Provide timely and professional responses to inquiries and concerns
Work Coordination & Scheduling : Coordinate with subcontractors, trades, and internal teams to schedule repair work needed to address homeowner concerns. Ensure timely and effective completion of all work.
Issue Resolution & Follow-Up : Ensure all warranty issues are addressed to the homeowner. Follow up on completed work, performing inspections as necessary to confirm quality and compliance with company standards.
Documentation & Reporting : Maintain detailed records of service requests, completed work, and communication with management. Provide regular updates to management and ensure all warranty requests are resolved within designated timelines.
Quality Assurance & Continuous Improvement : Conduct inspections to identify areas of improvement and ensure that completed repairs meet the company's standards for quality. Provide feedback to the construction team to help prevent future warranty issues.
Customer Satisfaction : Maintain a professional, positive, and courteous demeanor when interacting with homeowners, addressing their concerns efficiently and with empathy.
Adaptability & Problem-Solving : Embrace changes in schedule or demand, demonstrating flexibility and a proactive approach in solving problems as they arise.
Team Collaboration : Work closely with construction teams, subcontractors, and management to ensure smooth resolution of all warranty claims and enhance the overall customer experience.
Other duties as needed.
Required Skills & Experience
Minimum of 2 years of experience in a customer service or similar role, preferably in the home construction industry
Detail-oriented & highly organized
Excellent communication and interpersonal skills
Self-motivated and able to adhere to a schedule
New construction or builder experience preferred
Customer Focused, composed, patient, and approachable
Minimum High School Diploma or equivalent required
Possess a valid Driver’s License and vehicle insurance and willingness to travel locally as needed.
Clean background
Highly organized and detail-oriented, capable of managing complex projects with multiple moving parts.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, subcontractors, and customers.
Problem solver with a proactive attitude, capable of anticipating issues and addressing them before they impact project timelines or budgets.
Self-motivated and results-driven, with a demonstrated ability to work independently and in a fast-paced environment.
Embrace change and varying challenges.
Knowledge of construction processes
Team player
Schedule
Monday-Friday, standard daytime hours; 8 am - 5 pm. Occasional weekend work may be required.
Job Type Full-time
Salary Range $80,000 - $95,000
Benefits
100% paid Medical insurance for the employee and their children.
100% paid Dental insurance for the employee and their children.
100% paid Vision insurance for the employee and their children.
401k with matching.
120 Paid time off hours annually.
Ability to Commute/Relocate
Charlotte, NC: Ability to reliably commute or willingness to relocate before starting work (Required).
Work Location
In-person
Office-based environment with a business casual dress standard. Office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are used in this role.
Physical Demands
The role requires the ability to talk and hear, stand, walk, use hands to handle or feel, and reach with hands and arms. Occasional lifting of office products and supplies, up to 20 pounds, may be necessary. Some travel might be required.
How to Apply Please submit your resume and cover letter highlighting your relevant experience and qualifications. If you have any questions, please contact us at
hr@redcedarco.com . We look forward to reviewing your application and potentially welcoming you to our team.
Red Cedar Capital Construction Services, LLC. is an Equal Opportunity Employer.
We do not discriminate based on race, traits historically associated with race, hair texture and protective hairstyles, color, national origin, ancestry, creed, religion, physical and mental disability, genetic information, marital status, sex gender, gender identity or expression, pregnancy, sexual orientation age, military or veteran status, or any other basis protected by applicable law.
Seniority Level Associate
Employment Type Full-time
Job Function Customer Service
Industries Building Construction
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