Ascendion
About Ascendion
Ascendion is a fullservice digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for the world’s leading brands Solve complex problems – and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role Collaborate with business stakeholders and product owner to define and document business & user requirements – through shadowing associates, interviews, working sessions, follow-ups. Use process mapping to inform. Translate business needs into detailed user stories and establish clear acceptance criteria. Support the grooming & prioritization of user stories to ensure alignment with business goals & end-user needs.
Job Title: CRM Business Analyst
Key Responsibilities: Analyze and document current-state business processes and identify improvement opportunities. Define future-state processes aligned with CRM capabilities and business goals. Elicit and document business and user requirements through interviews and workshops. Translate requirements into user stories with clear acceptance criteria. Perform impact analysis across people, processes, systems, and data. Support CRM integrations with telephony, campaign management, and related platforms. Engage end users to validate usability and support solution adoption. Assist with training materials, policies, and procedural documentation. Support User Acceptance Testing (UAT), issue tracking, and resolution. Provide go-live and post-production support.
Required Skills 5+ years of experience as a Business Analyst partnering with IT teams. 5+ years of experience working with customer or member-facing teams. 5+ years of experience in the healthcare industry. Experience with CRM implementations; MS Dynamics 365 preferred. Experience supporting large-scale, customer-centric initiatives. Exposure to telephony (e.g., Genesys), campaign management, or AI platforms. Strong communication, analytical, and problem-solving skills.
Location: Remote
Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$110,000 – 115,000 annually]/[$55-60 per hour]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation] [12 days/hours of paid time off] [08 days/hours of paid sick and safe time] [09 days/hours of paid vacation time] [2 weeks of paid parental leave] [x paid holidays annually] [add others as needed- include all material benefits available to the position] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for the world’s leading brands Solve complex problems – and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role Collaborate with business stakeholders and product owner to define and document business & user requirements – through shadowing associates, interviews, working sessions, follow-ups. Use process mapping to inform. Translate business needs into detailed user stories and establish clear acceptance criteria. Support the grooming & prioritization of user stories to ensure alignment with business goals & end-user needs.
Job Title: CRM Business Analyst
Key Responsibilities: Analyze and document current-state business processes and identify improvement opportunities. Define future-state processes aligned with CRM capabilities and business goals. Elicit and document business and user requirements through interviews and workshops. Translate requirements into user stories with clear acceptance criteria. Perform impact analysis across people, processes, systems, and data. Support CRM integrations with telephony, campaign management, and related platforms. Engage end users to validate usability and support solution adoption. Assist with training materials, policies, and procedural documentation. Support User Acceptance Testing (UAT), issue tracking, and resolution. Provide go-live and post-production support.
Required Skills 5+ years of experience as a Business Analyst partnering with IT teams. 5+ years of experience working with customer or member-facing teams. 5+ years of experience in the healthcare industry. Experience with CRM implementations; MS Dynamics 365 preferred. Experience supporting large-scale, customer-centric initiatives. Exposure to telephony (e.g., Genesys), campaign management, or AI platforms. Strong communication, analytical, and problem-solving skills.
Location: Remote
Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$110,000 – 115,000 annually]/[$55-60 per hour]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation] [12 days/hours of paid time off] [08 days/hours of paid sick and safe time] [09 days/hours of paid vacation time] [2 weeks of paid parental leave] [x paid holidays annually] [add others as needed- include all material benefits available to the position] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!