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Planner 5D

CRM Specialist

Planner 5D, Villa Espana Colonia, Texas, United States

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About us: Planner 5D is a global hub for home design, uniting over 100 + million users in 230 territories around our planet (yes, we have 2 users connecting from Antarctica each month!). Our platform simplifies the home renovation process from concept to execution, and this process has never been more straightforward with our cutting‑edge software. You don't need to be a professional designer to enhance your home or workspace. We are dedicated to streamlining the design experience, making the customization of dream homes accessible to everyone.

Our cross‑platform presence spans Web, iOS, Android, Windows, and macOS, ensuring seamless synchronization for our users. Planner 5D is more than just software; it's a vibrant community of enthusiastic and product‑oriented professionals. From diverse backgrounds, our team collaborates across time zones, fueled by a shared passion to revolutionize the home design market.

We are constantly looking for like‑minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

We are looking for a

CRM Specialist

to join the Planner 5D Marketing team. In this role, you will work closely with marketing and product teams to deliver a top‑tier CRM strategy to maintain and improve user activation and retention.

Note that you should be prepared working as a Contractor under a B2B service agreement.

What will you do as a CRM Specialist?

Create and maintain triggers for transactional emails, push campaigns, in‑app messages, etc.

Implement CRM campaigns, measure and analyze results.

Understand all user acquisition and churn funnels, connect main steps to CRM campaigns.

Own, manage, and improve CRM marketing analytics.

Generate, implement, and analyze hypotheses for improvement.

We expect:

2‑3 years of experience

Languages:

Strong English + Spanish

Technical:

HTML basics, able to edit and QA email layouts/templates

Tools:

Experience with no‑code/low‑code CRM or automation platforms (Customer.io, Braze, HubSpot, Mailchimp, Iterable, etc.)

Segmentation:

Ability to build, refine, and validate B2C audience segments based on behavior, lifecycle stage, and engagement

Data comfort:

Basic understanding of metrics, experiments, and reporting

Personal Qualities:

Detail‑oriented:

Spots template issues, broken links, wrong segments, timing errors

Curious & proactive:

Asks “why this segment?” and seeks improvements

Collaborative:

Works smoothly with marketing, product, development, and design

Structured thinker:

Organizes workflows, documents steps, and keeps processes clean

Fast learner:

Picks up new CRM tools and features quickly

What we offer:

Great work environment that balances freedom and responsibility

Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge

We believe in work‑life balance, so you'll receive around 30+ days of paid holidays per year

Company computer equipment by request

Education courses for our team members, and we're willing to allocate funds toward your training expenses

English classes on our corporate platform

Offline company events in Lithuania and online team‑building

Unlimited free Planner5D subscriptions

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