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Phiture

CRM Specialist

Phiture, New Bremen, Ohio, United States

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Overview

About us:

Planner 5D

is a global hub for home design, uniting over 100+ million users in 230 territories around our planet. Our platform simplifies the home renovation process from concept to execution, making the customization of dream homes accessible to everyone. Our cross-platform presence spans Web, iOS, Android, Windows, and MacOS, ensuring seamless synchronization for our users. Planner 5D is a vibrant community of enthusiastic and product-oriented professionals who collaborate across time zones to revolutionize the home design market. We are looking for like-minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design. We are looking for a CRM

Specialist

to join the Planner 5D Marketing team. In this role, you will work closely with marketing and product teams to deliver a top-tier CRM strategy to maintain and improve user activation and retention. Note that you should be prepared to work as a Contractor under

B2B service agreement . Responsibilities

Create and maintain triggers for transactional emails, push campaigns, in-app messages, etc. Implement CRM campaigns, measure and analyze results. Understand all user acquisition and churn funnels, connect main steps to CRM campaigns. Own, manage, and improve CRM marketing analytics. Generate, implement, and analyze hypotheses for improvement. What we expect

2-3 years of experience Languages: Strong English + Spanish Technical: HTML basics, able to edit and QA email layouts/templates Tools: Experience with no-code/low-code CRM or automation platforms (Customer.io, Braze, HubSpot, Mailchimp, Iterable etc.) Segmentation: Ability to build, refine, and validate B2C audience segments based on behavior, lifecycle stage, and engagement Data comfort: Basic understanding of metrics, experiments, and reporting Personal Qualities

Detail-oriented: Spots template issues, broken links, wrong segments, timing errors Curious & proactive: Asks “why this segment?” and seeks improvements Collaborative: Works smoothly with marketing, product, development, and design Structured thinker: Organizes workflows, documents steps, and keeps processes clean Fast learner: Picks up new CRM tools and features quickly What we offer

Great work environment that balances freedom and responsibility Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge We believe in work-life balance, so you\'ll receive around 30+ days of paid holidays per year Company computer equipment by request Education courses for our team members, and we\'re willing to allocate funds toward your training expenses English classes on our corporate platform Offline company events in Lithuania and online team-building Unlimited free Planner5D subscriptions

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