Planet Pharma
Job Description
TECHNICAL SKILLS Must Have a few months-3 years of medical/clinical experience or exposure 10 Key Data Entry 1-2 years customer support 1+ years of experience in Complaint handling or customer service/technical support experience Responsibilities may include the following and other duties may be assigned. Enters data from a source document into a computer system. Verifies entries for accuracy and completeness. May convert data from one electronic system to another. Performs audits of own work or that of others to ensure conformance with established procedures. May work with stand alone data systems or enterprise wide tools supporting activities such as marketing lead tracking, fulfillment, manufacturing, and equipment maintenance or materials transactions.
OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.
DIFFERENTIATING FACTORS
Autonomy: Seasoned individual contributor who provides assistance and training to lower level employees. Performs a wide variety of nonroutine clerical and administrative tasks and may support special projects or assignments. Works under limited supervision.
Organizational Impact: Works to deliver daytoday objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation. Work consists of tasks that are typically not routine.
Innovation and Complexity: Makes minor changes in systems and processes to solve problems or improve effectiveness of job area . Expected to independently propose solutions to problems for manager review.
Communication and Influence: Communicates typically with internal and external contacts . Obtains and provides information on matters of moderate importance to the job area.
Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within job area.
Required Knowledge and Experience: Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education. Requires minimum of 4 years of relevant experience .
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
TECHNICAL SKILLS Must Have a few months-3 years of medical/clinical experience or exposure 10 Key Data Entry 1-2 years customer support 1+ years of experience in Complaint handling or customer service/technical support experience Responsibilities may include the following and other duties may be assigned. Enters data from a source document into a computer system. Verifies entries for accuracy and completeness. May convert data from one electronic system to another. Performs audits of own work or that of others to ensure conformance with established procedures. May work with stand alone data systems or enterprise wide tools supporting activities such as marketing lead tracking, fulfillment, manufacturing, and equipment maintenance or materials transactions.
OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.
DIFFERENTIATING FACTORS
Autonomy: Seasoned individual contributor who provides assistance and training to lower level employees. Performs a wide variety of nonroutine clerical and administrative tasks and may support special projects or assignments. Works under limited supervision.
Organizational Impact: Works to deliver daytoday objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation. Work consists of tasks that are typically not routine.
Innovation and Complexity: Makes minor changes in systems and processes to solve problems or improve effectiveness of job area . Expected to independently propose solutions to problems for manager review.
Communication and Influence: Communicates typically with internal and external contacts . Obtains and provides information on matters of moderate importance to the job area.
Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within job area.
Required Knowledge and Experience: Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education. Requires minimum of 4 years of relevant experience .
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.