Sunlight
Location & Compensation
Location:
Los Angeles, CA (Hybrid: Courthouse-based + Remote)
Compensation:
Hourly $25-30/hr Based on Experience
About the Opportunity Sunlight Health is building a team of deeply passionate individuals ready to transform care delivery for families who need it most. We are looking for a highly motivated full-time
Lead Care Manager
who is willing to think creatively and empathically to help our team change the way families involved in the child welfare system access healthcare.
We seek a full-time
Lead Care Manager
to play a critical role in our whole-person, family-centered, interdisciplinary care model. You will be responsible for directly outreaching and engaging with families involved in the child welfare and justice systems — including youth in foster care, parents working toward reunification, caregivers, and family members navigating complex health and social needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-family care that Sunlight Health can provide.
This position requires regular in-person presence at courthouse locations to meet with families face-to-face, especially during initial referrals and comprehensive assessments.
Building trust with families involved in the child welfare system happens through consistent, in-person engagement at critical touchpoints. You can expect to be at courthouse locations multiple times per week, with additional remote work for care coordination, documentation, and follow-up. This is a hybrid role with significant courthouse-based responsibilities.
We strongly value lived experience with the child welfare or foster care system.
If you have personal experience navigating these systems — whether as a youth in care, a parent involved with DCFS, a kinship caregiver, or a family member supporting someone through dependency court — we want to hear from you, even if you don't meet every qualification listed below. Your perspective and insights are invaluable to our mission.
What You'll Do
Maintain ongoing caseload of families through the utilization of evidence-based approaches to promote engagement and achievement of health goals
Use relationship-based and trauma-informed strategies to support families with healthcare navigation, social support coordination, and addressing barriers — understanding that many families involved in child welfare have lived experiences causing them to be initially hesitant or distrusting of systems
Conduct periodic telephonic and SMS outreach to ensure timely follow-up with family members
Work with families to identify health and wellness goals, incorporating them into family-centered Care Plans aligned with CalAIM ECM requirements
Support clinical team members (nurse care managers, behavioral health specialists, medical providers) with care coordination and delegated tasks
Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with supervising clinical staff before taking clinical actions
Consistently meet monthly encounter and documentation metrics to ensure compliance with health plan regulations (LA Care, HealthNet, Molina)
Identify and break down barriers ensuring families' continuation with the program and successful navigation of child welfare proceedings
Assist families in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups across physical health, behavioral health, substance use treatment, housing, and family stabilization services
Coordinate care management appointments through collaboration with external and internal providers, child welfare social workers, legal advocates, and court personnel
Utilize care management platform and internal collaboration tools to document encounters, track care plans, and coordinate with team members
Conduct face-to-face meetings with families at courthouse locations, particularly for initial referrals and comprehensive assessments, to establish trust and rapport
Meet families in courthouse, community, and home settings throughout the care journey
What You'll Need
2+ years of case management or care coordination experience
(experience with child welfare, justice-involved populations, or family-serving programs strongly preferred)
You are physically located in
Los Angeles County, California
Reliable transportation for regular engagement at courthouse, community-based organization, and partner locations multiple times per week
A quiet, HIPAA-compliant and internet-connected home workspace for remote work
High degree of empathy and cultural humility
Ability to work collaboratively in a multidisciplinary team
Strong organizational skills and attention to detail
Ability to remain patient and professional when faced with adversity or complex family dynamics
Strong technical skills and comfort with technology innovation, including experience with CRM databases, care management platforms, basic Excel, Word, email, and video conferencing
A valid California driver's license and auto liability insurance
Preferred Qualifications
Bilingual (English/Spanish)
— highly valued given the population we serve
Professional experience working closely with families involved in child welfare, foster care, dependency court, or justice systems
Experience with Enhanced Care Management (ECM) or CalAIM programs
Experience with motivational interviewing, trauma-informed care approaches, or family systems theory
Knowledge of medical terminology and behavioral health conditions
Understanding of child welfare system processes (DCFS, dependency court, reunification services)
Detail-oriented and organized self-starter who excels at multitasking
Reliable and comfortable in an ever-changing startup environment
Zest for problem-solving, seeking answers, and thinking outside the box
Because We Value You
Comprehensive health, vision, and dental insurance
401(k)
Monthly $100 work from home expense stipend for your WFH days
Mileage reimbursements for your on-site engagement days
Flexible vacation policy — take the time you need to recharge
We provide all of the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth in a fast-scaling organization
Work directly with families at critical moments in their lives, making measurable impact on reunification and health outcomes
Our Impact
Supporting 5,000 California youth and families through existing platforms
Partnering with 16 CASA and child welfare organizations statewide
Launching in LA County with partnerships across dependency legal services, CASA programs, and child welfare stakeholders serving 12,000+ ECM-eligible families
#J-18808-Ljbffr
Los Angeles, CA (Hybrid: Courthouse-based + Remote)
Compensation:
Hourly $25-30/hr Based on Experience
About the Opportunity Sunlight Health is building a team of deeply passionate individuals ready to transform care delivery for families who need it most. We are looking for a highly motivated full-time
Lead Care Manager
who is willing to think creatively and empathically to help our team change the way families involved in the child welfare system access healthcare.
We seek a full-time
Lead Care Manager
to play a critical role in our whole-person, family-centered, interdisciplinary care model. You will be responsible for directly outreaching and engaging with families involved in the child welfare and justice systems — including youth in foster care, parents working toward reunification, caregivers, and family members navigating complex health and social needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-family care that Sunlight Health can provide.
This position requires regular in-person presence at courthouse locations to meet with families face-to-face, especially during initial referrals and comprehensive assessments.
Building trust with families involved in the child welfare system happens through consistent, in-person engagement at critical touchpoints. You can expect to be at courthouse locations multiple times per week, with additional remote work for care coordination, documentation, and follow-up. This is a hybrid role with significant courthouse-based responsibilities.
We strongly value lived experience with the child welfare or foster care system.
If you have personal experience navigating these systems — whether as a youth in care, a parent involved with DCFS, a kinship caregiver, or a family member supporting someone through dependency court — we want to hear from you, even if you don't meet every qualification listed below. Your perspective and insights are invaluable to our mission.
What You'll Do
Maintain ongoing caseload of families through the utilization of evidence-based approaches to promote engagement and achievement of health goals
Use relationship-based and trauma-informed strategies to support families with healthcare navigation, social support coordination, and addressing barriers — understanding that many families involved in child welfare have lived experiences causing them to be initially hesitant or distrusting of systems
Conduct periodic telephonic and SMS outreach to ensure timely follow-up with family members
Work with families to identify health and wellness goals, incorporating them into family-centered Care Plans aligned with CalAIM ECM requirements
Support clinical team members (nurse care managers, behavioral health specialists, medical providers) with care coordination and delegated tasks
Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with supervising clinical staff before taking clinical actions
Consistently meet monthly encounter and documentation metrics to ensure compliance with health plan regulations (LA Care, HealthNet, Molina)
Identify and break down barriers ensuring families' continuation with the program and successful navigation of child welfare proceedings
Assist families in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups across physical health, behavioral health, substance use treatment, housing, and family stabilization services
Coordinate care management appointments through collaboration with external and internal providers, child welfare social workers, legal advocates, and court personnel
Utilize care management platform and internal collaboration tools to document encounters, track care plans, and coordinate with team members
Conduct face-to-face meetings with families at courthouse locations, particularly for initial referrals and comprehensive assessments, to establish trust and rapport
Meet families in courthouse, community, and home settings throughout the care journey
What You'll Need
2+ years of case management or care coordination experience
(experience with child welfare, justice-involved populations, or family-serving programs strongly preferred)
You are physically located in
Los Angeles County, California
Reliable transportation for regular engagement at courthouse, community-based organization, and partner locations multiple times per week
A quiet, HIPAA-compliant and internet-connected home workspace for remote work
High degree of empathy and cultural humility
Ability to work collaboratively in a multidisciplinary team
Strong organizational skills and attention to detail
Ability to remain patient and professional when faced with adversity or complex family dynamics
Strong technical skills and comfort with technology innovation, including experience with CRM databases, care management platforms, basic Excel, Word, email, and video conferencing
A valid California driver's license and auto liability insurance
Preferred Qualifications
Bilingual (English/Spanish)
— highly valued given the population we serve
Professional experience working closely with families involved in child welfare, foster care, dependency court, or justice systems
Experience with Enhanced Care Management (ECM) or CalAIM programs
Experience with motivational interviewing, trauma-informed care approaches, or family systems theory
Knowledge of medical terminology and behavioral health conditions
Understanding of child welfare system processes (DCFS, dependency court, reunification services)
Detail-oriented and organized self-starter who excels at multitasking
Reliable and comfortable in an ever-changing startup environment
Zest for problem-solving, seeking answers, and thinking outside the box
Because We Value You
Comprehensive health, vision, and dental insurance
401(k)
Monthly $100 work from home expense stipend for your WFH days
Mileage reimbursements for your on-site engagement days
Flexible vacation policy — take the time you need to recharge
We provide all of the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth in a fast-scaling organization
Work directly with families at critical moments in their lives, making measurable impact on reunification and health outcomes
Our Impact
Supporting 5,000 California youth and families through existing platforms
Partnering with 16 CASA and child welfare organizations statewide
Launching in LA County with partnerships across dependency legal services, CASA programs, and child welfare stakeholders serving 12,000+ ECM-eligible families
#J-18808-Ljbffr