Xfinity
Job Summary
$26.59+ Hourly (Salary is $18.90 Base + Targeted Commission)
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List
Job Description Core Responsibilities
Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Solve customer issues, answer questions, assist with accounts, upgrading services, and processing requests.
Providing expert-level understanding for customers and Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.
Employees at all levels are expected to
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
What you will need to have
High School Diploma or equivalent
Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed. Ability to work in alternate stores outside of the home base store.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Perks and benefits Comcast provides best‑in‑class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.
Day‑One benefits! Medical, Dental, Vision coverage, Comcast X‑FINITY courtesy services, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement up to $8,000, Paid Time Off, 401K savings plan up to 6% dollar‑to‑dollar matching.
…and much more
Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
EEO Statement Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills
Communication
Critical Thinking
Problem Solving
Customer‑Focused
Persuasion
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization
Compensation Base Pay: $18.90; Total Target Compensation (Base Pay plus Targeted Commission): $26.59. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality.
Please visit our careers site for more details on compensation and benefits.
Application Window The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.
Additional Information Education: High School Diploma / GED
Certifications: (if applicable)
Relevant Work Experience: 2-5 Years
We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
#J-18808-Ljbffr
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List
Job Description Core Responsibilities
Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Solve customer issues, answer questions, assist with accounts, upgrading services, and processing requests.
Providing expert-level understanding for customers and Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.
Employees at all levels are expected to
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
What you will need to have
High School Diploma or equivalent
Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed. Ability to work in alternate stores outside of the home base store.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Perks and benefits Comcast provides best‑in‑class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.
Day‑One benefits! Medical, Dental, Vision coverage, Comcast X‑FINITY courtesy services, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement up to $8,000, Paid Time Off, 401K savings plan up to 6% dollar‑to‑dollar matching.
…and much more
Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
EEO Statement Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills
Communication
Critical Thinking
Problem Solving
Customer‑Focused
Persuasion
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization
Compensation Base Pay: $18.90; Total Target Compensation (Base Pay plus Targeted Commission): $26.59. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality.
Please visit our careers site for more details on compensation and benefits.
Application Window The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.
Additional Information Education: High School Diploma / GED
Certifications: (if applicable)
Relevant Work Experience: 2-5 Years
We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
#J-18808-Ljbffr