Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. It leaves a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
Cash Wrap
Greeting the customer with a smile and with eye contact and offering your name Interact genuinely and naturally with the customer Read cues and determine customers' needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create lasting impression by genuinely thanking customer and provide reasons to return Represent Coach brand appropriately Stockroom/Warehouse
Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stockroom daily; to include offsite/remotewarehouse as applicable Shift/organize product in stockroom; react to sell-through and make room for new product Manage stock levels/product ownership in back of house and sales floor Prepare and conduct regular cycle counts, as directed Participate in-store physical inventory counts, as scheduled Maintain Company Loss Prevention standards Sales Floor
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell-through and execute visual merchandising needs Support sales floor activities, as directed Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers Respond to customer requests confidently; partner with sales team or Store Management, when needed Uphold housekeeping standards Competencies
Drive For Results:
Can be counted on to exceed goals successfully. Is consistently one of the top performers. Bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers. Builds effective relationships and gains trust and respect. Creativity:
Generates new and unique ideas; sees connections among ideas and adds value in brainstorming. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact. Learning on the Fly:
Learns quickly; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance:
Pursues goals with energy and determination; finishes tasks despite resistance or setbacks. Dealing with Ambiguity:
Handles change well; acts without full information; comfortable with risk and uncertainty. Additional Requirements
Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and market competition. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), ability to use walkie-talkie, read price and product release sheets. Physical: Ability to work at a fast pace; ability to communicate effectively; ability to maneuver the sales floor, shelves, and stock room; frequent lifting up to 25 pounds and, at times, up to 50 pounds for product shipment/ transfers. Schedule: Flexibility to work a flexible schedule including nights, weekends, and holidays during high retail traffic and sale days. Our Company Statements
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the position's requirements. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis prohibited by applicable law. Visit Coach at www.coach.com. Our Competencies for All Employees
Courage : Provides direct, actionable feedback; faces problems promptly; is not afraid to take necessary action. Creativity : Generates new and unique ideas; connects unrelated notions in brainstorming. Customer Focus : Meets customer expectations; builds trust and respect. Dealing with Ambiguity : Manages change; acts without total information; handles risk and uncertainty. Drive for Results : Exceeds goals; top performer; results-driven. Interpersonal Savvy : Builds rapport and constructive relationships; uses diplomacy. Learning on the Fly : Quick learner; open to change; experiments to find solutions. Our Competencies for All People Managers
Strategic Agility : Sees ahead; anticipates trends; creates credible visions and strategies. Developing Direct Reports and Others : Provides growth opportunities; creates development plans; collaborates with development systems. Building Effective Teams : Builds team morale; fosters open dialogue; defines success for the team. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to protected characteristics. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup and Compensation
Base Pay Range : $15.00 to $20.00 hourly. Tapestry will comply with minimum wage requirements and pay laws based on city, county, and state regulations. General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life and disability insurance, a 401(k) plan, and paid time off for wellness and vacations. For additional information about benefits, please refer to the U.S Store Compensation & Benefits statement. General Description of Other Compensation: Eligible employees will receive product discounts and incentive compensation.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. It leaves a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
Cash Wrap
Greeting the customer with a smile and with eye contact and offering your name Interact genuinely and naturally with the customer Read cues and determine customers' needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create lasting impression by genuinely thanking customer and provide reasons to return Represent Coach brand appropriately Stockroom/Warehouse
Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stockroom daily; to include offsite/remotewarehouse as applicable Shift/organize product in stockroom; react to sell-through and make room for new product Manage stock levels/product ownership in back of house and sales floor Prepare and conduct regular cycle counts, as directed Participate in-store physical inventory counts, as scheduled Maintain Company Loss Prevention standards Sales Floor
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell-through and execute visual merchandising needs Support sales floor activities, as directed Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers Respond to customer requests confidently; partner with sales team or Store Management, when needed Uphold housekeeping standards Competencies
Drive For Results:
Can be counted on to exceed goals successfully. Is consistently one of the top performers. Bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers. Builds effective relationships and gains trust and respect. Creativity:
Generates new and unique ideas; sees connections among ideas and adds value in brainstorming. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact. Learning on the Fly:
Learns quickly; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance:
Pursues goals with energy and determination; finishes tasks despite resistance or setbacks. Dealing with Ambiguity:
Handles change well; acts without full information; comfortable with risk and uncertainty. Additional Requirements
Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and market competition. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), ability to use walkie-talkie, read price and product release sheets. Physical: Ability to work at a fast pace; ability to communicate effectively; ability to maneuver the sales floor, shelves, and stock room; frequent lifting up to 25 pounds and, at times, up to 50 pounds for product shipment/ transfers. Schedule: Flexibility to work a flexible schedule including nights, weekends, and holidays during high retail traffic and sale days. Our Company Statements
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the position's requirements. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis prohibited by applicable law. Visit Coach at www.coach.com. Our Competencies for All Employees
Courage : Provides direct, actionable feedback; faces problems promptly; is not afraid to take necessary action. Creativity : Generates new and unique ideas; connects unrelated notions in brainstorming. Customer Focus : Meets customer expectations; builds trust and respect. Dealing with Ambiguity : Manages change; acts without total information; handles risk and uncertainty. Drive for Results : Exceeds goals; top performer; results-driven. Interpersonal Savvy : Builds rapport and constructive relationships; uses diplomacy. Learning on the Fly : Quick learner; open to change; experiments to find solutions. Our Competencies for All People Managers
Strategic Agility : Sees ahead; anticipates trends; creates credible visions and strategies. Developing Direct Reports and Others : Provides growth opportunities; creates development plans; collaborates with development systems. Building Effective Teams : Builds team morale; fosters open dialogue; defines success for the team. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to protected characteristics. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup and Compensation
Base Pay Range : $15.00 to $20.00 hourly. Tapestry will comply with minimum wage requirements and pay laws based on city, county, and state regulations. General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life and disability insurance, a 401(k) plan, and paid time off for wellness and vacations. For additional information about benefits, please refer to the U.S Store Compensation & Benefits statement. General Description of Other Compensation: Eligible employees will receive product discounts and incentive compensation.
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