Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Position:
Sales Support Associate Responsibilities
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role. Sample of tasks required of role: Cash Wrap
Greet the customer with a smile and eye contact, and offer your name Interact genuinely and naturally with the customer Read cues and determine customers’ needs Conduct email/name capture where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Maintain cash and POS media accurately and in line with Coach policy Create a lasting impression by genuinely thanking the customer and providing a reason to return Represent Coach brand appropriately Stockroom / Warehouse
Receive shipments and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; include offsite / remote warehouse as applicable Shift/organize product in the stockroom; respond to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss Prevention standards Sales Floor
Regularly analyze sales floor to assess replenishment needs Replenish sales floor zones Respond to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate price points, features/benefits, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management when needed Uphold housekeeping standards Competencies
Drive For Results: Exceeds goals and maintains bottom-line orientation Customer Focus: Meets expectations of internal and external customers; builds trust Creativity: Generates new and unique ideas; adds value in brainstorming Interpersonal Savvy: Builds rapport and constructive relationships; uses diplomacy and tact Learning on The Fly: Learns quickly, open to change, experiments to find solutions Perseverance: Finishes tasks with energy and determination Dealing with Ambiguity: Manages change and uncertainty effectively Additional Requirements
Experience:
1-3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), walkie talkie usage, and ability to read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively with customers and team; maneuver the sales floor, stock room, and shelves; ability to climb, bend, and kneel; frequently lift up to 25 pounds and occasionally up to 50 pounds for shipments/transfers. Schedule:
Ability to meet scheduling and availability expectations, including flexible hours, nights, weekends, and holidays during high retail traffic and sales events. Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. EEO & Company Information
Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Ada / ADA:
Tapestry provides reasonable accommodations for disabilities or religious beliefs. For accommodation requests during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Competenices for All Employees
Courage : Provides direct, actionable feedback and addresses issues promptly Creativity : Generates ideas and adds value in brainstorming Customer Focus : Builds trust and maintains relationships with customers Dealing with Ambiguity : Handles change and uncertainty effectively Drive for Results : Consistently exceeds goals Interpersonal Savvy : Relates well to others and uses diplomacy Learning on the Fly : Learns quickly and adapts Our People Managers Competencies
Strategic Agility : Sees ahead and creates strategies Developing Direct Reports and Others : Provides development opportunities and plans Building Effective Teams : Fosters morale and collaboration Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not discriminate on protected characteristics. Americans with Disabilities Act (ADA) Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation requests, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Work Setup: ON SITE Base Pay Range:
$15 to $19 hourly General Description of Benefits: Health, dental, vision, life, disability; 401(k); paid time off for wellness and vacations. For more information, see the U.S. Store Compensation & Benefits page.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Position:
Sales Support Associate Responsibilities
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role. Sample of tasks required of role: Cash Wrap
Greet the customer with a smile and eye contact, and offer your name Interact genuinely and naturally with the customer Read cues and determine customers’ needs Conduct email/name capture where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Maintain cash and POS media accurately and in line with Coach policy Create a lasting impression by genuinely thanking the customer and providing a reason to return Represent Coach brand appropriately Stockroom / Warehouse
Receive shipments and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; include offsite / remote warehouse as applicable Shift/organize product in the stockroom; respond to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss Prevention standards Sales Floor
Regularly analyze sales floor to assess replenishment needs Replenish sales floor zones Respond to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate price points, features/benefits, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management when needed Uphold housekeeping standards Competencies
Drive For Results: Exceeds goals and maintains bottom-line orientation Customer Focus: Meets expectations of internal and external customers; builds trust Creativity: Generates new and unique ideas; adds value in brainstorming Interpersonal Savvy: Builds rapport and constructive relationships; uses diplomacy and tact Learning on The Fly: Learns quickly, open to change, experiments to find solutions Perseverance: Finishes tasks with energy and determination Dealing with Ambiguity: Manages change and uncertainty effectively Additional Requirements
Experience:
1-3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), walkie talkie usage, and ability to read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively with customers and team; maneuver the sales floor, stock room, and shelves; ability to climb, bend, and kneel; frequently lift up to 25 pounds and occasionally up to 50 pounds for shipments/transfers. Schedule:
Ability to meet scheduling and availability expectations, including flexible hours, nights, weekends, and holidays during high retail traffic and sales events. Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. EEO & Company Information
Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Ada / ADA:
Tapestry provides reasonable accommodations for disabilities or religious beliefs. For accommodation requests during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Competenices for All Employees
Courage : Provides direct, actionable feedback and addresses issues promptly Creativity : Generates ideas and adds value in brainstorming Customer Focus : Builds trust and maintains relationships with customers Dealing with Ambiguity : Handles change and uncertainty effectively Drive for Results : Consistently exceeds goals Interpersonal Savvy : Relates well to others and uses diplomacy Learning on the Fly : Learns quickly and adapts Our People Managers Competencies
Strategic Agility : Sees ahead and creates strategies Developing Direct Reports and Others : Provides development opportunities and plans Building Effective Teams : Fosters morale and collaboration Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not discriminate on protected characteristics. Americans with Disabilities Act (ADA) Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation requests, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Work Setup: ON SITE Base Pay Range:
$15 to $19 hourly General Description of Benefits: Health, dental, vision, life, disability; 401(k); paid time off for wellness and vacations. For more information, see the U.S. Store Compensation & Benefits page.
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