Coach
Sales Support Associate I – Coach
Join
Coach , a global fashion house founded in New York in 1941, as a Sales Support Associate I. Coach is part of the Tapestry portfolio, an inclusive and innovative family of brands.
Responsibilities
CASH WRAP:
Greeting the customer with a smile, eye contact, and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking the customer and providing reasons to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily, including off‑site/remote warehouse as applicable
Shift/organize product in the stockroom; react to sell‑through and make room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell‑through and execute visual merchandising needs
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color, and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Our Competencies for All Employees
Courage—provides direct, complete, and actionable feedback; addresses people issues promptly and decisively
Creativity—generates innovative ideas and makes connections among disparate concepts
Customer Focus—dedicated to meeting the expectations of internal and external customers and builds trust
Dealing with Ambiguity—copes effectively with change, takes action without full information, and manages risk and uncertainty
Drive for Results—values bottom‑line performance and pushes self and others toward success
Interpersonal Savvy—relates well to all levels, builds rapport, and diffuses tension
Learning on the Fly—quickly grasps new problems, experiments, and seeks improvement from successes and failures
Our Competencies for All People Managers
Strategic Agility—anticipates future trends and creates competitive strategies
Developing Direct Reports and Others—provides challenging tasks, holds development discussions, and builds people skills
Building Effective Teams—creates strong morale, open dialogue, and a sense of belonging
Work Setup Base Pay Range:
$15.00 to $21.50 per hour
Benefits include medical, dental, and vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based solely on qualifications. We comply with disability and religious accommodation requirements under the Americans With Disabilities Act. For accommodations, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
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Coach , a global fashion house founded in New York in 1941, as a Sales Support Associate I. Coach is part of the Tapestry portfolio, an inclusive and innovative family of brands.
Responsibilities
CASH WRAP:
Greeting the customer with a smile, eye contact, and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking the customer and providing reasons to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily, including off‑site/remote warehouse as applicable
Shift/organize product in the stockroom; react to sell‑through and make room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell‑through and execute visual merchandising needs
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color, and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Our Competencies for All Employees
Courage—provides direct, complete, and actionable feedback; addresses people issues promptly and decisively
Creativity—generates innovative ideas and makes connections among disparate concepts
Customer Focus—dedicated to meeting the expectations of internal and external customers and builds trust
Dealing with Ambiguity—copes effectively with change, takes action without full information, and manages risk and uncertainty
Drive for Results—values bottom‑line performance and pushes self and others toward success
Interpersonal Savvy—relates well to all levels, builds rapport, and diffuses tension
Learning on the Fly—quickly grasps new problems, experiments, and seeks improvement from successes and failures
Our Competencies for All People Managers
Strategic Agility—anticipates future trends and creates competitive strategies
Developing Direct Reports and Others—provides challenging tasks, holds development discussions, and builds people skills
Building Effective Teams—creates strong morale, open dialogue, and a sense of belonging
Work Setup Base Pay Range:
$15.00 to $21.50 per hour
Benefits include medical, dental, and vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based solely on qualifications. We comply with disability and religious accommodation requirements under the Americans With Disabilities Act. For accommodations, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
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