Coach
Overview
Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are committed to innovation and inclusivity. The Sales Support Associate role is an integral part of the store’s overall success and efficiency, delivering friendly, efficient service at the cash wrap and maintaining a well-organized sales floor. Accurate and effective work supports the flow of product from receipt to point of sale.
Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Responsibilities
Cash Wrap: Greet customers with a smile and eye contact, and introduce yourself; interact genuinely; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy at the POS; keep the cash wrap organized and clean; suggest add-ons and sell gift cards; maintain cash/POS media in compliance with Coach policy; thank customers and provide reasons to return; represent the Coach brand appropriately.
Stockroom / Warehouse: Receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify information; report discrepancies; process shipments/transfers per Coach standards and timelines; organize the stockroom daily (including offsite/remote warehouse as applicable); adjust product placement based on sell-through; manage stock levels back-of-house and on the sales floor; perform regular cycle counts and participate in physical inventories; maintain Loss Prevention standards.
Sales Floor: Regularly analyze replenishment needs; replenish the sales floor/assigned zone; respond to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate price points, features/benefits, color, and stock availability to customers; assist customers and collaborate with the sales team or Store Management as needed; uphold housekeeping standards.
Competencies
Drive For Results: exceed goals; top performer orientation; bottom-line focus.
Customer Focus: meet internal and external customer expectations; establish and maintain trust and respect.
Creativity: generate new ideas and connections; add value in brainstorming.
Interpersonal Savvy: relate well to diverse people; build rapport and constructive relationships; use diplomacy and tact.
Learning on the Fly: quick learner; open to change; analyzes successes and failures for improvement; willing to try new solutions.
Perseverance: energetic and finish-oriented; persistent in the face of resistance.
Dealing with Ambiguity: adaptable to change; decisive with partial information; comfortable with risk and uncertainty.
Qualifications and Requirements
Experience: 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and marketplace competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; ability to read price and product release sheets.
Physical: Ability to work at a fast pace; capable of maneuvering on the sales floor and stockroom; ability to climb, bend, kneel; frequently lift up to 25 pounds and up to 50 pounds for shipments/transfers.
Schedule: Ability to meet scheduling and availability expectations, including flexible schedules, nights, weekends, and holidays during high retail traffic periods.
Compensation and Benefits BASE PAY RANGE: $15.00 - $19.50 hourly. Tapestry complies with minimum wage requirements based on city, county, and state regulations. The company offers a number of benefits to eligible employees (medical, dental, vision, life, disability, 401(k), paid time off). Eligible employees may receive product discounts and incentive compensation. For additional information about benefits, please refer to the U.S. Store Compensation & Benefits description.
Legal and Scheduling Information Statement of Equal Opportunity: Tapestry, Inc. and Coach are equal opportunity and affirmative action employers. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or other protected statuses as required by law.
Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation requests during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Visit Coach at www.coach.com.
Note
Seniority level: Entry level
Employment type: Full-time
Industry: Retail Apparel and Fashion
#J-18808-Ljbffr
Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Responsibilities
Cash Wrap: Greet customers with a smile and eye contact, and introduce yourself; interact genuinely; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy at the POS; keep the cash wrap organized and clean; suggest add-ons and sell gift cards; maintain cash/POS media in compliance with Coach policy; thank customers and provide reasons to return; represent the Coach brand appropriately.
Stockroom / Warehouse: Receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify information; report discrepancies; process shipments/transfers per Coach standards and timelines; organize the stockroom daily (including offsite/remote warehouse as applicable); adjust product placement based on sell-through; manage stock levels back-of-house and on the sales floor; perform regular cycle counts and participate in physical inventories; maintain Loss Prevention standards.
Sales Floor: Regularly analyze replenishment needs; replenish the sales floor/assigned zone; respond to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate price points, features/benefits, color, and stock availability to customers; assist customers and collaborate with the sales team or Store Management as needed; uphold housekeeping standards.
Competencies
Drive For Results: exceed goals; top performer orientation; bottom-line focus.
Customer Focus: meet internal and external customer expectations; establish and maintain trust and respect.
Creativity: generate new ideas and connections; add value in brainstorming.
Interpersonal Savvy: relate well to diverse people; build rapport and constructive relationships; use diplomacy and tact.
Learning on the Fly: quick learner; open to change; analyzes successes and failures for improvement; willing to try new solutions.
Perseverance: energetic and finish-oriented; persistent in the face of resistance.
Dealing with Ambiguity: adaptable to change; decisive with partial information; comfortable with risk and uncertainty.
Qualifications and Requirements
Experience: 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and marketplace competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; ability to read price and product release sheets.
Physical: Ability to work at a fast pace; capable of maneuvering on the sales floor and stockroom; ability to climb, bend, kneel; frequently lift up to 25 pounds and up to 50 pounds for shipments/transfers.
Schedule: Ability to meet scheduling and availability expectations, including flexible schedules, nights, weekends, and holidays during high retail traffic periods.
Compensation and Benefits BASE PAY RANGE: $15.00 - $19.50 hourly. Tapestry complies with minimum wage requirements based on city, county, and state regulations. The company offers a number of benefits to eligible employees (medical, dental, vision, life, disability, 401(k), paid time off). Eligible employees may receive product discounts and incentive compensation. For additional information about benefits, please refer to the U.S. Store Compensation & Benefits description.
Legal and Scheduling Information Statement of Equal Opportunity: Tapestry, Inc. and Coach are equal opportunity and affirmative action employers. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or other protected statuses as required by law.
Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation requests during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Visit Coach at www.coach.com.
Note
Seniority level: Entry level
Employment type: Full-time
Industry: Retail Apparel and Fashion
#J-18808-Ljbffr