Branch Metrics
At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Branch is an award‑winning employer headquartered in Mountain View, CA, and we’re building a team of smart, humble, and collaborative people who value ownership and the belief that great products are built together.
We’re looking for a driven individual with excellent business acumen, significant experience in the AdTech / MarTech space, and a commitment to professional growth to join us as a Strategic Account Manager.
As a Strategic Account Manager, you’ll get to:
Take ownership of the entire customer lifecycle, devising strategies to increase usage, adoption, and growth.
Develop deep expertise with the Branch platform and act as an advisory partner to customers, proactively sharing creative solutions.
Collaborate cross‑functionally with Sales, Support, Product, and Engineering on strategic success planning, QBRs, EBRs, and to secure next‑step support and feature requests.
Serve as the vital link between customers and Branch, setting expectations, identifying gaps, managing communications, and enabling users.
Build compelling demonstrations, presentations, and business‑value documents.
Identify and resolve business issues and assist with technical issue resolution.
Accelerate adoption, manage engagement, and lead value creation.
You’ll be a good fit if you have:
6+ years of professional experience in Customer Success or Account Management roles.
2+ years in the AdTech / MarTech space working with large enterprise or strategic clients.
Excellent client management skills, a bias for action, a strong sense of accountability, and the ability to perform hands‑on technical work and lead projects across global teams.
Experience supporting SaaS customers in a cloud‑based environment.
Problem‑solving skills around business and technical product questions.
Ability to analyze and interpret business requirements and customer interactions to anticipate and guide client needs for value‑based use‑case adoption.
Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
A self‑starter mentality with an entrepreneurial spirit and quick adaptation to new tools (e.g., Asana, Salesforce, JIRA, Notion).
Excellent written and verbal communication skills.
Experience pulling and manipulating aggregate‑level data using tools like Looker, Tableau, Google Analytics, etc.
For this role we are open to hiring hybrid teams in Austin, Mountain View, and New York City, as well as full‑time remote positions in select US states. This position does not qualify for relocation or visa sponsorship.
In accordance with applicable law, the estimated pay range for this role, if based in Austin, TX, is $121,600 – $158,000. Compensation outside Austin, TX is based on location, experience, and qualifications. Base compensation is complemented by commission and potential equity for qualifying positions.
We offer a comprehensive benefits package that includes health and wellness programs, paid time off, retirement planning options, and more. For detailed information on benefits specific to your position, please consult with your recruiter.
Branch is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we’re building an inclusive culture that encourages people from all walks of life to bring their unique perspectives to work.
A little bit about us: Branch is the leading provider of engagement and performance mobile SaaS solutions for growth‑focused teams, trusted to maximize the value of evolving digital strategies. The Branch platform delivers a seamless experience across paid and organic channels, on all platforms, online and offline, and empowers customers to drive conversions, engagement, and smarter marketing spend.
Candidate Privacy Information: For more information on the data we collect through your application, and how we use, share, delete, and retain that information, please see our HR Privacy Policy.
#J-18808-Ljbffr
We’re looking for a driven individual with excellent business acumen, significant experience in the AdTech / MarTech space, and a commitment to professional growth to join us as a Strategic Account Manager.
As a Strategic Account Manager, you’ll get to:
Take ownership of the entire customer lifecycle, devising strategies to increase usage, adoption, and growth.
Develop deep expertise with the Branch platform and act as an advisory partner to customers, proactively sharing creative solutions.
Collaborate cross‑functionally with Sales, Support, Product, and Engineering on strategic success planning, QBRs, EBRs, and to secure next‑step support and feature requests.
Serve as the vital link between customers and Branch, setting expectations, identifying gaps, managing communications, and enabling users.
Build compelling demonstrations, presentations, and business‑value documents.
Identify and resolve business issues and assist with technical issue resolution.
Accelerate adoption, manage engagement, and lead value creation.
You’ll be a good fit if you have:
6+ years of professional experience in Customer Success or Account Management roles.
2+ years in the AdTech / MarTech space working with large enterprise or strategic clients.
Excellent client management skills, a bias for action, a strong sense of accountability, and the ability to perform hands‑on technical work and lead projects across global teams.
Experience supporting SaaS customers in a cloud‑based environment.
Problem‑solving skills around business and technical product questions.
Ability to analyze and interpret business requirements and customer interactions to anticipate and guide client needs for value‑based use‑case adoption.
Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
A self‑starter mentality with an entrepreneurial spirit and quick adaptation to new tools (e.g., Asana, Salesforce, JIRA, Notion).
Excellent written and verbal communication skills.
Experience pulling and manipulating aggregate‑level data using tools like Looker, Tableau, Google Analytics, etc.
For this role we are open to hiring hybrid teams in Austin, Mountain View, and New York City, as well as full‑time remote positions in select US states. This position does not qualify for relocation or visa sponsorship.
In accordance with applicable law, the estimated pay range for this role, if based in Austin, TX, is $121,600 – $158,000. Compensation outside Austin, TX is based on location, experience, and qualifications. Base compensation is complemented by commission and potential equity for qualifying positions.
We offer a comprehensive benefits package that includes health and wellness programs, paid time off, retirement planning options, and more. For detailed information on benefits specific to your position, please consult with your recruiter.
Branch is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we’re building an inclusive culture that encourages people from all walks of life to bring their unique perspectives to work.
A little bit about us: Branch is the leading provider of engagement and performance mobile SaaS solutions for growth‑focused teams, trusted to maximize the value of evolving digital strategies. The Branch platform delivers a seamless experience across paid and organic channels, on all platforms, online and offline, and empowers customers to drive conversions, engagement, and smarter marketing spend.
Candidate Privacy Information: For more information on the data we collect through your application, and how we use, share, delete, and retain that information, please see our HR Privacy Policy.
#J-18808-Ljbffr