Marc & Rose
Shipping & Receiving Agent – Marc & Rose
Join to apply for the Shipping & Receiving Agent role at Marc & Rose. The Shipping & Receiving Agent will be responsible for handling all tasks associated with the shipping, receiving and delivering needs at the Resort, partnering with all department leaders and interacting with guests.
Essential Functions
Receive, timely log and deliver all internal and external guest parcels
Receive, timely log and review daily food and beverage deliveries
Ensure accuracy and quality of deliveries
Work closely with sales, catering, conference services, banquets and culinary departments to ensure property and guest packages are received, accurately logged and delivered properly with all pertinent and correct information
Deliver priority guest packages each morning in a timely manner
Log packages by using the resort’s tracking system to ensure accuracy and timely delivery
Assist Chefs and other managers with any additional assigned duties
Attend meetings and maintain communication via email, phone and in person as it pertains to all S/R related needs
Keep shipping & receiving areas clean
Assist with food purchasing as needed
Participate in all quarterly inventory counts including banquets, outlets, culinary, honor bar & spa
Prepare package log for accounting after group/conference departure for billing
Review, code & submit to accounting, monthly billing from various delivery companies (FedEx, UPS, etc.)
Maintain uniform inventory and works with department leaders to ensure accurate PAR levels
Assist with banquet event set up as needed
Other tasks as assigned by the resort leadership
Qualifications
Education: Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
Experience: 1‑3 years previous shipping and receiving experience preferred, but not necessary. Prior guest service or other hospitality experience preferred.
Certificates or Licenses: Valid Driver’s License with clean motor vehicle record.
Knowledge, Skills, and Abilities
The Scott Resort & Spa believes that each guest should be treated with respect and professionalism. Individuals must possess and demonstrate the ability to interact with all guests effectively, internal and external, and act with tact and diplomacy in line with The Scott’s service standards.
Ability to effectively communicate verbally and in written form in English.
Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy.
Ability to learn and perform all essential job functions accurately with or without reasonable accommodations.
Ability to perform work aligned with The Scott’s Department Standards and Service Essentials.
Ability to lift and move parcels upwards of 75 lbs.
Ability to multi‑task in a fast‑paced environment.
Ability to exercise independent judgment and remain organized with a large volume of parcels each day.
Position requires extensive activity including but not limited to walking and climbing stairs.
Ability to tolerate sun and extreme temperatures for extended periods of time.
Ability to listen, effectively accomplish tasks, and speak clearly.
Personal Characteristics
Behaves ethically.
Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to the job.
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing email and other required platforms.
Professional Appearance: Exhibits an appearance appropriate for a four‑diamond resort (specific grooming standards available for review).
Working Conditions This position is a safety sensitive position. Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa. The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott Resort & Spa, team members must share both our purpose and pillars, including respect and courtesy for both internal and external guests. A true customer focus is essential to success with our property.
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Essential Functions
Receive, timely log and deliver all internal and external guest parcels
Receive, timely log and review daily food and beverage deliveries
Ensure accuracy and quality of deliveries
Work closely with sales, catering, conference services, banquets and culinary departments to ensure property and guest packages are received, accurately logged and delivered properly with all pertinent and correct information
Deliver priority guest packages each morning in a timely manner
Log packages by using the resort’s tracking system to ensure accuracy and timely delivery
Assist Chefs and other managers with any additional assigned duties
Attend meetings and maintain communication via email, phone and in person as it pertains to all S/R related needs
Keep shipping & receiving areas clean
Assist with food purchasing as needed
Participate in all quarterly inventory counts including banquets, outlets, culinary, honor bar & spa
Prepare package log for accounting after group/conference departure for billing
Review, code & submit to accounting, monthly billing from various delivery companies (FedEx, UPS, etc.)
Maintain uniform inventory and works with department leaders to ensure accurate PAR levels
Assist with banquet event set up as needed
Other tasks as assigned by the resort leadership
Qualifications
Education: Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
Experience: 1‑3 years previous shipping and receiving experience preferred, but not necessary. Prior guest service or other hospitality experience preferred.
Certificates or Licenses: Valid Driver’s License with clean motor vehicle record.
Knowledge, Skills, and Abilities
The Scott Resort & Spa believes that each guest should be treated with respect and professionalism. Individuals must possess and demonstrate the ability to interact with all guests effectively, internal and external, and act with tact and diplomacy in line with The Scott’s service standards.
Ability to effectively communicate verbally and in written form in English.
Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy.
Ability to learn and perform all essential job functions accurately with or without reasonable accommodations.
Ability to perform work aligned with The Scott’s Department Standards and Service Essentials.
Ability to lift and move parcels upwards of 75 lbs.
Ability to multi‑task in a fast‑paced environment.
Ability to exercise independent judgment and remain organized with a large volume of parcels each day.
Position requires extensive activity including but not limited to walking and climbing stairs.
Ability to tolerate sun and extreme temperatures for extended periods of time.
Ability to listen, effectively accomplish tasks, and speak clearly.
Personal Characteristics
Behaves ethically.
Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to the job.
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing email and other required platforms.
Professional Appearance: Exhibits an appearance appropriate for a four‑diamond resort (specific grooming standards available for review).
Working Conditions This position is a safety sensitive position. Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa. The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott Resort & Spa, team members must share both our purpose and pillars, including respect and courtesy for both internal and external guests. A true customer focus is essential to success with our property.
#J-18808-Ljbffr