Arch Insurance Group Inc.
Account Manager, A&H
Arch Insurance Group Inc. is seeking an Account Manager to manage and retain a portfolio of Accident & Health (A&H) clients, including employer groups, brokers, and distribution partners. The role ensures exceptional service delivery throughout the policy lifecycle—supporting onboarding, renewal strategy, product education, and ongoing relationship management.
Base Pay Range:
$61,900.00/yr - $83,622.00/yr
Key Responsibilities and Accountabilities
Serve as the primary point of contact for assigned A&H clients and brokers.
Advise partners on how to best utilize Arch products and position them within their portfolios.
Demonstrate how to effectively maximize Arch technology and further educate on Arch products and our value proposition.
Track, monitor, and report on partner performance and identify areas for improvement and growth via product cross‑sell and business development.
Build and maintain strong, trust‑based relationships to ensure high client satisfaction and retention.
Conduct regular client check‑ins, including renewal meetings, performance reviews, and program updates.
Account Operations & Execution
Coordinate account implementation, enrollment, and onboarding activities.
Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance.
Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics.
Product & Industry Expertise
Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs.
Stay informed on industry trends, regulatory developments, and competitor offerings.
Effectively educate clients and brokers on product features, coverage terms, and program performance.
Education and Experience
Bachelor’s degree in business, insurance, healthcare administration, or related field (or equivalent experience).
Account management experience in Accident & Health, employee benefits, or broader property/casualty insurance.
Strong understanding of A&H product lines and insurance concepts.
Excellent communication, relationship‑building, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced environment.
Proficiency in CRM systems and Microsoft Office Suite.
Required Skills and Abilities
Experience working for an insurance carrier, MGU/MGA, TPA, or benefits brokerage.
Active Life & Health insurance license (or willingness to obtain).
Experience with enrollment platforms, claims systems, or broker management tools.
Benefits
Comprehensive benefits package that includes multiple medical plans plus dental, vision, and prescription drug coverage.
Competitive 401(k) with generous matching.
Paid time off (PTO) beginning at 20 days per year; up to 12 paid company holidays and 2 paid Volunteer Time Off days.
Basic Life and AD&D Insurance, Short and Long‑Term Disability.
Paid Parental Leave up to 10 weeks.
Student loan assistance and tuition reimbursement.
Backup child and elder care.
Additional Information For Colorado applicants, the application deadline is December 29, 2025.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Insurance
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Base Pay Range:
$61,900.00/yr - $83,622.00/yr
Key Responsibilities and Accountabilities
Serve as the primary point of contact for assigned A&H clients and brokers.
Advise partners on how to best utilize Arch products and position them within their portfolios.
Demonstrate how to effectively maximize Arch technology and further educate on Arch products and our value proposition.
Track, monitor, and report on partner performance and identify areas for improvement and growth via product cross‑sell and business development.
Build and maintain strong, trust‑based relationships to ensure high client satisfaction and retention.
Conduct regular client check‑ins, including renewal meetings, performance reviews, and program updates.
Account Operations & Execution
Coordinate account implementation, enrollment, and onboarding activities.
Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance.
Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics.
Product & Industry Expertise
Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs.
Stay informed on industry trends, regulatory developments, and competitor offerings.
Effectively educate clients and brokers on product features, coverage terms, and program performance.
Education and Experience
Bachelor’s degree in business, insurance, healthcare administration, or related field (or equivalent experience).
Account management experience in Accident & Health, employee benefits, or broader property/casualty insurance.
Strong understanding of A&H product lines and insurance concepts.
Excellent communication, relationship‑building, and problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced environment.
Proficiency in CRM systems and Microsoft Office Suite.
Required Skills and Abilities
Experience working for an insurance carrier, MGU/MGA, TPA, or benefits brokerage.
Active Life & Health insurance license (or willingness to obtain).
Experience with enrollment platforms, claims systems, or broker management tools.
Benefits
Comprehensive benefits package that includes multiple medical plans plus dental, vision, and prescription drug coverage.
Competitive 401(k) with generous matching.
Paid time off (PTO) beginning at 20 days per year; up to 12 paid company holidays and 2 paid Volunteer Time Off days.
Basic Life and AD&D Insurance, Short and Long‑Term Disability.
Paid Parental Leave up to 10 weeks.
Student loan assistance and tuition reimbursement.
Backup child and elder care.
Additional Information For Colorado applicants, the application deadline is December 29, 2025.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Insurance
#J-18808-Ljbffr