T-Mobile
Mobile Associate, Store-in-Store – Retail Sales
At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.
Job Overview Mobile Associates are an integral part of the Retail Team, bringing the T‑Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in a high‑traffic environment, and build and deepen relationships with customers through meaningful interactions.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to educate customers and showcase the value of T‑Mobile solutions.
Leverage digital self‑serve tools during customer interactions and the onboarding process, identifying customer needs and using solution‑based selling techniques.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes; review personal results, current promotions and updates on the Hub to remain customer‑ready.
Demonstrate passion, friendliness and engagement with customers; build rapport, trust and loyalty, and proactively reach out to potential customers to drive sales activity.
Support the customer experience from account set‑up to device support and account servicing; collaborate with nearby leadership and teams.
Education and Work Experience
High School Diploma or GED (Required)
Minimum 6 months of customer service and/or sales experience, preferably in a retail environment
Knowledge, Skills and Abilities
Customer Satisfaction – Passionate customer advocate, balancing experience and performance goals (Required)
Team Building – Willingness to work alongside peers and store leaders, learning and sharing best practices (Required)
Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
Minimum age 18 years old
Legally authorized to work in the United States
Travel Travel Required: No
DOT Regulated DOT Regulated Position: No | Safety Sensitive Position: No
Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, promotion to Mobile Expert is possible with an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Job‑level stock grants are also available.
Benefits Full and part‑time employees have access to medical, dental, vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, family leave, childcare subsidy, tuition assistance, and more. Eligible employees also receive mobile service & home internet discounts, pet insurance, and commuter & transit programs. Learn more at
www.t-mobilebenefits.com .
Equal Employment Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with our business and will not be tolerated.
Accommodations If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1‑844‑873‑9500. This channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
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Job Overview Mobile Associates are an integral part of the Retail Team, bringing the T‑Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in a high‑traffic environment, and build and deepen relationships with customers through meaningful interactions.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to educate customers and showcase the value of T‑Mobile solutions.
Leverage digital self‑serve tools during customer interactions and the onboarding process, identifying customer needs and using solution‑based selling techniques.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes; review personal results, current promotions and updates on the Hub to remain customer‑ready.
Demonstrate passion, friendliness and engagement with customers; build rapport, trust and loyalty, and proactively reach out to potential customers to drive sales activity.
Support the customer experience from account set‑up to device support and account servicing; collaborate with nearby leadership and teams.
Education and Work Experience
High School Diploma or GED (Required)
Minimum 6 months of customer service and/or sales experience, preferably in a retail environment
Knowledge, Skills and Abilities
Customer Satisfaction – Passionate customer advocate, balancing experience and performance goals (Required)
Team Building – Willingness to work alongside peers and store leaders, learning and sharing best practices (Required)
Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
Minimum age 18 years old
Legally authorized to work in the United States
Travel Travel Required: No
DOT Regulated DOT Regulated Position: No | Safety Sensitive Position: No
Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, promotion to Mobile Expert is possible with an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Job‑level stock grants are also available.
Benefits Full and part‑time employees have access to medical, dental, vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, family leave, childcare subsidy, tuition assistance, and more. Eligible employees also receive mobile service & home internet discounts, pet insurance, and commuter & transit programs. Learn more at
www.t-mobilebenefits.com .
Equal Employment Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with our business and will not be tolerated.
Accommodations If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1‑844‑873‑9500. This channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
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