InfoSystems, Inc.
Role Overview
The Account Manager, SMB is a quota carrying sales professional responsible for owning, retaining, and expanding a portfolio of existing small and lower/mid‑market customers. This role is designed to maximize customer lifetime value through proactive relationship management, solution expansion, and ongoing alignment with customer business needs.
This is not a lead qualification or BDR role. The Account Manager owns accounts end‑to‑end within the SMB segment and is accountable for revenue growth, retention, and customer satisfaction.
Core Responsibilities
Own a defined book of SMB customer accounts with full responsibility for revenue retention and expansion.
Drive net revenue growth through renewals, upsells, cross‑sell of services or products, and solution expansion.
Manage full sales cycles for SMB opportunities, from discovery through close.
Account Management and Farming
Serve as the primary point of contact for assigned customers.
Proactively engage customers to understand their business, technology posture, and upcoming needs.
Identify expansion opportunities aligned to InfoSystems’ managed services, security, and partner solutions portfolio.
Conduct regular account check‑ins and strategic conversations, not just transactional touch points.
Customer Experience and Retention
Partner closely with delivery, support, and engineering teams to ensure customer expectations are met.
Own renewal motions and proactively manage churn risk.
Ensure smooth handoffs between sales, onboarding, and ongoing service delivery.
Pipeline and Forecasting
Maintain accurate pipeline and account data in CRM/HubSpot.
Forecast revenue within assigned accounts with a high degree of accuracy.
Prioritize activity based on highest revenue and customer impact.
Collaboration and Growth
Work closely with marketing on SMB‑focused campaigns and messaging.
Provide feedback to leadership on customer trends, objections, and competitive insights.
Participate in playbooks and best‑practice development as the Sales function matures.
What Success Looks Like
In the first six months, success is defined by:
Consistent SMB organic revenue growth
Improved renewal rates and customer retention
Shortened deal cycles within the SMB segment
Strong customer relationships and positive feedback
Clean, predictable forecasting and pipeline hygiene
Required Experience and Skills
Three to seven years of sales or account management experience, ideally in MSP, IT services, or B2B technology.
Proven success owning and growing an existing book of business.
Comfortable managing multiple accounts simultaneously with competing priorities.
Strong consultative selling skills and business acumen.
Ability to navigate technical conversations with support from engineering resources.
High level of organization, follow‑through, and accountability.
Builder mindset, comfortable helping shape a new function.
Customer first orientation balanced with revenue accountability.
Strong communicator who can build trust with customers and internal teams.
Coachable, curious, and motivated by growth.
Comfortable operating with autonomy and ownership.
Why This Role Matters
This role is a foundational part of InfoSystems’ sales evolution. By moving SMB account ownership to Account Management, we are creating space for field sales to focus on mid‑market and enterprise while ensuring SMB customers receive focused, proactive, and high‑quality engagement.
This role is designed for someone who wants to grow with the organization and help define the future of SMB sales at InfoSystems.
Competitive salary and uncapped commission structure.
Health, dental, and vision insurance.
401K with company match.
Professional development opportunities.
Collaborative and supportive work environment.
How to Apply: Interested candidates should submit their resume to LinkedIn.
Additional Information At InfoSystems, we desire to be an employer of choice, and we highly value our company culture. We work to ensure new team members will feel comfortable inside our culture and will add to it in meaningful ways. For more context on who we are as a company and where we are headed, here are our full Mission/Vision/Values statements.
Mission – who we are To provide excellent technology solutions, improving the lives of our customers, employees, partners, and communities, and to do so in a God honoring way.
Vision – where we are going InfoSystems will be the leading regional AI, Security, Cloud, & Infrastructure technology solution provider for Emerging, Medium, & Enterprise companies who want to partner with a provider focused on secure & high value solutions.
Core Principles & Values – how we get there Excellence with Grace We strive for excellence in our work.
Our work efforts, outcomes and interactions should reflect our progress towards excellence. Understanding that no person nor system is perfect, we offer grace to others when we encounter mistakes, calling appropriate attention to them and directly work towards resolution.
Integrity We always operate with integrity in all that we do.
Operating with integrity includes:
Doing the right thing, even when no one is watching
Being honest with ourselves, our teammates, our customers, and our partners
Treating our company’s money and resources with a stewardship first mindset
Treating our customers’ money and resources with a long‑term partner mindset
Solution Focused We provide excellent solutions for our clients.
Our efforts, energy, and decisions should constantly move InfoSystems towards providing excellent solutions. When challenging issues arise, the issues should be clearly stated and the conversation should focus on resolutions, not complaining or scapegoating. Each team member will execute at the highest level of quality, completeness, and urgency every day so that we can deliver on our commitments.
Always do the right thing by the customer We treat customers as a long‑term partners.
Our recommendations to customers will be based on the best solutions available to them given their industry, size, budget, & technological maturity. If we make a mistake, we will own up to it and work with our customers to reach a mutually beneficial resolution.
Growth Mindset We welcome obstacles, knowing they are opportunities for growth.
Continuous improvement is required in every aspect of InfoSystems. Our people should be self‑aware and constantly working to grow professionally and personally while also providing greater value to InfoSystems. Our offerings and solutions should be consistently reviewed to ensure that they are best for our customers.
Statement of Faith In alignment with our company's Mission, Vision, and Core Principles and Values, it is the goal of InfoSystems to honor God by being a faithful steward of all that is entrusted to us.
As part of our hiring process, candidates selected for employment will be required to successfully complete a background check and drug screening.
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The Account Manager, SMB is a quota carrying sales professional responsible for owning, retaining, and expanding a portfolio of existing small and lower/mid‑market customers. This role is designed to maximize customer lifetime value through proactive relationship management, solution expansion, and ongoing alignment with customer business needs.
This is not a lead qualification or BDR role. The Account Manager owns accounts end‑to‑end within the SMB segment and is accountable for revenue growth, retention, and customer satisfaction.
Core Responsibilities
Own a defined book of SMB customer accounts with full responsibility for revenue retention and expansion.
Drive net revenue growth through renewals, upsells, cross‑sell of services or products, and solution expansion.
Manage full sales cycles for SMB opportunities, from discovery through close.
Account Management and Farming
Serve as the primary point of contact for assigned customers.
Proactively engage customers to understand their business, technology posture, and upcoming needs.
Identify expansion opportunities aligned to InfoSystems’ managed services, security, and partner solutions portfolio.
Conduct regular account check‑ins and strategic conversations, not just transactional touch points.
Customer Experience and Retention
Partner closely with delivery, support, and engineering teams to ensure customer expectations are met.
Own renewal motions and proactively manage churn risk.
Ensure smooth handoffs between sales, onboarding, and ongoing service delivery.
Pipeline and Forecasting
Maintain accurate pipeline and account data in CRM/HubSpot.
Forecast revenue within assigned accounts with a high degree of accuracy.
Prioritize activity based on highest revenue and customer impact.
Collaboration and Growth
Work closely with marketing on SMB‑focused campaigns and messaging.
Provide feedback to leadership on customer trends, objections, and competitive insights.
Participate in playbooks and best‑practice development as the Sales function matures.
What Success Looks Like
In the first six months, success is defined by:
Consistent SMB organic revenue growth
Improved renewal rates and customer retention
Shortened deal cycles within the SMB segment
Strong customer relationships and positive feedback
Clean, predictable forecasting and pipeline hygiene
Required Experience and Skills
Three to seven years of sales or account management experience, ideally in MSP, IT services, or B2B technology.
Proven success owning and growing an existing book of business.
Comfortable managing multiple accounts simultaneously with competing priorities.
Strong consultative selling skills and business acumen.
Ability to navigate technical conversations with support from engineering resources.
High level of organization, follow‑through, and accountability.
Builder mindset, comfortable helping shape a new function.
Customer first orientation balanced with revenue accountability.
Strong communicator who can build trust with customers and internal teams.
Coachable, curious, and motivated by growth.
Comfortable operating with autonomy and ownership.
Why This Role Matters
This role is a foundational part of InfoSystems’ sales evolution. By moving SMB account ownership to Account Management, we are creating space for field sales to focus on mid‑market and enterprise while ensuring SMB customers receive focused, proactive, and high‑quality engagement.
This role is designed for someone who wants to grow with the organization and help define the future of SMB sales at InfoSystems.
Competitive salary and uncapped commission structure.
Health, dental, and vision insurance.
401K with company match.
Professional development opportunities.
Collaborative and supportive work environment.
How to Apply: Interested candidates should submit their resume to LinkedIn.
Additional Information At InfoSystems, we desire to be an employer of choice, and we highly value our company culture. We work to ensure new team members will feel comfortable inside our culture and will add to it in meaningful ways. For more context on who we are as a company and where we are headed, here are our full Mission/Vision/Values statements.
Mission – who we are To provide excellent technology solutions, improving the lives of our customers, employees, partners, and communities, and to do so in a God honoring way.
Vision – where we are going InfoSystems will be the leading regional AI, Security, Cloud, & Infrastructure technology solution provider for Emerging, Medium, & Enterprise companies who want to partner with a provider focused on secure & high value solutions.
Core Principles & Values – how we get there Excellence with Grace We strive for excellence in our work.
Our work efforts, outcomes and interactions should reflect our progress towards excellence. Understanding that no person nor system is perfect, we offer grace to others when we encounter mistakes, calling appropriate attention to them and directly work towards resolution.
Integrity We always operate with integrity in all that we do.
Operating with integrity includes:
Doing the right thing, even when no one is watching
Being honest with ourselves, our teammates, our customers, and our partners
Treating our company’s money and resources with a stewardship first mindset
Treating our customers’ money and resources with a long‑term partner mindset
Solution Focused We provide excellent solutions for our clients.
Our efforts, energy, and decisions should constantly move InfoSystems towards providing excellent solutions. When challenging issues arise, the issues should be clearly stated and the conversation should focus on resolutions, not complaining or scapegoating. Each team member will execute at the highest level of quality, completeness, and urgency every day so that we can deliver on our commitments.
Always do the right thing by the customer We treat customers as a long‑term partners.
Our recommendations to customers will be based on the best solutions available to them given their industry, size, budget, & technological maturity. If we make a mistake, we will own up to it and work with our customers to reach a mutually beneficial resolution.
Growth Mindset We welcome obstacles, knowing they are opportunities for growth.
Continuous improvement is required in every aspect of InfoSystems. Our people should be self‑aware and constantly working to grow professionally and personally while also providing greater value to InfoSystems. Our offerings and solutions should be consistently reviewed to ensure that they are best for our customers.
Statement of Faith In alignment with our company's Mission, Vision, and Core Principles and Values, it is the goal of InfoSystems to honor God by being a faithful steward of all that is entrusted to us.
As part of our hiring process, candidates selected for employment will be required to successfully complete a background check and drug screening.
#J-18808-Ljbffr