FMG
MyRepChat Customer Service Representative (PT) (Remote)
FMG, Sandy, Utah, United States, 84092
MyRepChat Customer Service Representative (PT) (Remote)
What We Do
We help Financial Professionals build and grow their business in a variety of different ways. With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines.
FMG
is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.
We are consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report. FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.
About Our Culture At
FMG , we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we've grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast‑paced, results‑driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.
Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.
We're building a winning team of A+ players, and we invite you to be a part of this amazing journey. At
FMG , you'll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let's create something extraordinary together!
Our Employee Benefits
Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown
Paid sick leave
Matching 401(k) with immediate full vesting
On Demand Pay – allows access to a portion of your earned wages prior to the payday with same day deposit
Internet Reimbursement
We’ll provide you with the work computer equipment you need to set you up for success!
Our Employee Events Committee and managers are always planning a mix of fun in‑person and virtual events to keep us all connected — plus we also love to throw in some FMG swag, so you can show off your company spirit in style!
About The Role MyRepChat is a web‑based texting application. Our clients utilize it to share vital financial information with their own clients and prospects. As a member of the Support Team, you will answer incoming calls and email inquiries. You will assist clients with questions and resolutions, align client expectations with the service, and identify areas of improvement.
Compensation This position offers $15‑17/hr depending on experience plus monthly performance incentives.
Primary Responsibilities & Expectations
Answer incoming calls
Respond to incoming emails
Attend screen share calls with clients
Attend regular meetings to discuss area of improvement for Support
Be available during regular business hours for unexpected calls and meetings
Access to a private & secure workspace, free from distractions
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
An internet connection with speeds of 5 Mbps down / 3 Mbps up (5 Mbps / 3 Mbps)
Skills And Qualifications
Must have Customer Service experience
Excellent written and verbal communication skills
Ability to work remotely and remain on task
Ability to work as a part of a team
Ability to apply critical thinking to problems
Ability to work with a computer and learn new software
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.
We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact peopleteam@fmgsuite.com.
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FMG
is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.
We are consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report. FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.
About Our Culture At
FMG , we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we've grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast‑paced, results‑driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.
Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.
We're building a winning team of A+ players, and we invite you to be a part of this amazing journey. At
FMG , you'll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let's create something extraordinary together!
Our Employee Benefits
Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown
Paid sick leave
Matching 401(k) with immediate full vesting
On Demand Pay – allows access to a portion of your earned wages prior to the payday with same day deposit
Internet Reimbursement
We’ll provide you with the work computer equipment you need to set you up for success!
Our Employee Events Committee and managers are always planning a mix of fun in‑person and virtual events to keep us all connected — plus we also love to throw in some FMG swag, so you can show off your company spirit in style!
About The Role MyRepChat is a web‑based texting application. Our clients utilize it to share vital financial information with their own clients and prospects. As a member of the Support Team, you will answer incoming calls and email inquiries. You will assist clients with questions and resolutions, align client expectations with the service, and identify areas of improvement.
Compensation This position offers $15‑17/hr depending on experience plus monthly performance incentives.
Primary Responsibilities & Expectations
Answer incoming calls
Respond to incoming emails
Attend screen share calls with clients
Attend regular meetings to discuss area of improvement for Support
Be available during regular business hours for unexpected calls and meetings
Access to a private & secure workspace, free from distractions
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
An internet connection with speeds of 5 Mbps down / 3 Mbps up (5 Mbps / 3 Mbps)
Skills And Qualifications
Must have Customer Service experience
Excellent written and verbal communication skills
Ability to work remotely and remain on task
Ability to work as a part of a team
Ability to apply critical thinking to problems
Ability to work with a computer and learn new software
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.
We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact peopleteam@fmgsuite.com.
#J-18808-Ljbffr