Preferred Ford
Automotive Customer Service Advisors
Preferred Ford, Grand Haven, Michigan, United States, 49417
Service Advisor
Preferred Ford Preferred Ford is seeking an
experienced Service Advisor
to join our growing, customer-focused service department. This role is ideal for a motivated professional who understands dealership operations, excels in customer communication, and thrives in a fast-paced environment. Position Overview
The Service Advisor serves as the primary liaison between customers and the service department. You will be responsible for creating a positive service experience, driving repair order value, and ensuring work is completed accurately and efficiently. Key Responsibilities
Greet customers promptly and professionally Write accurate and detailed repair orders Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines Communicate effectively with technicians regarding diagnostics and repair status Provide clear updates to customers throughout the repair process Review completed work and invoices with customers Maintain high CSI standards and customer retention Follow dealership processes and compliance requirements Required Qualifications
Prior experience as a Service Advisor in a dealership environment (required) Strong sales, communication, and organizational skills Ability to manage multiple repair orders simultaneously Proven track record of customer satisfaction and performance metrics Professional appearance and demeanor Preferred Qualifications (Plus)
Experience using
Dealertrack Experience using
X-Time Ford dealership experience is a strong plus What We Offer
Competitive compensation plan (commission and/or performance-based) Stable, high-volume service department Supportive management and team-oriented culture Ongoing training and development opportunities Full benefits package (medical, dental, vision, PTO, and more) How to Apply
Qualified candidates are encouraged to apply with a resume or work history detailing dealership service experience.
#J-18808-Ljbffr
Preferred Ford Preferred Ford is seeking an
experienced Service Advisor
to join our growing, customer-focused service department. This role is ideal for a motivated professional who understands dealership operations, excels in customer communication, and thrives in a fast-paced environment. Position Overview
The Service Advisor serves as the primary liaison between customers and the service department. You will be responsible for creating a positive service experience, driving repair order value, and ensuring work is completed accurately and efficiently. Key Responsibilities
Greet customers promptly and professionally Write accurate and detailed repair orders Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines Communicate effectively with technicians regarding diagnostics and repair status Provide clear updates to customers throughout the repair process Review completed work and invoices with customers Maintain high CSI standards and customer retention Follow dealership processes and compliance requirements Required Qualifications
Prior experience as a Service Advisor in a dealership environment (required) Strong sales, communication, and organizational skills Ability to manage multiple repair orders simultaneously Proven track record of customer satisfaction and performance metrics Professional appearance and demeanor Preferred Qualifications (Plus)
Experience using
Dealertrack Experience using
X-Time Ford dealership experience is a strong plus What We Offer
Competitive compensation plan (commission and/or performance-based) Stable, high-volume service department Supportive management and team-oriented culture Ongoing training and development opportunities Full benefits package (medical, dental, vision, PTO, and more) How to Apply
Qualified candidates are encouraged to apply with a resume or work history detailing dealership service experience.
#J-18808-Ljbffr