SoFi
Fraud Prevention and Detection Specialist, Lending
SoFi, Jacksonville, Florida, United States, 32290
Fraud Prevention and Detection Specialist, Lending
Join SoFi as a Fraud Prevention and Detection Specialist. Your pay will be based on skills and experience.
Base pay range: $18.00/hr - $34.00/hr
We are a next‑generation financial services company changing how people think about personal finance. As part of our Fraud Operations team you will review credit card account openings, fraud referrals, and transactional activity across checking/savings, credit card, and investment products. You’ll handle inbound/outbound calls, analyze fraudulent activity, and advise management on strategic decisions.
What you’ll do:
Conduct thorough reviews and inquiries on identified suspicious Member accounts within specified systems
Complete inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and take appropriate action based on results
Analyze and review potentially fraudulent activity to minimize loss to the organization and members
Coordinate cross‑functional communication to resolve fraud situations and provide recommendations
Assist in the development, maintenance and implementation of regulatory policies and procedures to detect and prevent fraud
Interact with members reporting fraudulent activity
Review Member accounts for potential fraudulent activity
Compile information from multiple channels to determine which accounts need to be restricted and which departments to contact
Enter and maintain accurate case detail notes for all alerts and report type of fraud
Provide escalation and updates to the supervisor regarding alerts worked
Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners and external vendors/banks
Ensure compliance with departmental standards to increase production and enhance member satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating fiscal controls
Handle any special projects as assigned by the fraud management team
What you’ll need:
1+ years experience in banking, financial services, and/or related industries preferred
Knowledge of personal loan product preferred
Outstanding time‑management and interpersonal skills and ability to work with all levels of the organization
Ability to establish peer relationships and communicate effectively with cross‑functional and external teams
Proficiency in Microsoft Office products
Excellent written and verbal communication skills
Ability to apply sound judgment, solve problems, and determine fraudulent activity consistently
Detail‑oriented and process‑oriented approach
Accepts responsibility, ownership, and accountability for work results
Finds a high‑volume, dynamic, and team‑focused environment engaging
Ability to organize and prioritize workload
High school diploma or equivalent required
Availability to work flexible hours, including weekends
Compensation and Benefits To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page.
Equal Employment Opportunity SoFi provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, disability, marital status, domestic partnership status, sexual orientation, genetic information, military/veteran status, or any other basis prohibited by law. We consider qualified applicants with arrest and conviction records and offer reasonable accommodations to candidates with disabilities.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Internal employees: If you are a current employee, please navigate to our internal job board to apply.
#J-18808-Ljbffr
Base pay range: $18.00/hr - $34.00/hr
We are a next‑generation financial services company changing how people think about personal finance. As part of our Fraud Operations team you will review credit card account openings, fraud referrals, and transactional activity across checking/savings, credit card, and investment products. You’ll handle inbound/outbound calls, analyze fraudulent activity, and advise management on strategic decisions.
What you’ll do:
Conduct thorough reviews and inquiries on identified suspicious Member accounts within specified systems
Complete inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and take appropriate action based on results
Analyze and review potentially fraudulent activity to minimize loss to the organization and members
Coordinate cross‑functional communication to resolve fraud situations and provide recommendations
Assist in the development, maintenance and implementation of regulatory policies and procedures to detect and prevent fraud
Interact with members reporting fraudulent activity
Review Member accounts for potential fraudulent activity
Compile information from multiple channels to determine which accounts need to be restricted and which departments to contact
Enter and maintain accurate case detail notes for all alerts and report type of fraud
Provide escalation and updates to the supervisor regarding alerts worked
Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners and external vendors/banks
Ensure compliance with departmental standards to increase production and enhance member satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating fiscal controls
Handle any special projects as assigned by the fraud management team
What you’ll need:
1+ years experience in banking, financial services, and/or related industries preferred
Knowledge of personal loan product preferred
Outstanding time‑management and interpersonal skills and ability to work with all levels of the organization
Ability to establish peer relationships and communicate effectively with cross‑functional and external teams
Proficiency in Microsoft Office products
Excellent written and verbal communication skills
Ability to apply sound judgment, solve problems, and determine fraudulent activity consistently
Detail‑oriented and process‑oriented approach
Accepts responsibility, ownership, and accountability for work results
Finds a high‑volume, dynamic, and team‑focused environment engaging
Ability to organize and prioritize workload
High school diploma or equivalent required
Availability to work flexible hours, including weekends
Compensation and Benefits To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page.
Equal Employment Opportunity SoFi provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, disability, marital status, domestic partnership status, sexual orientation, genetic information, military/veteran status, or any other basis prohibited by law. We consider qualified applicants with arrest and conviction records and offer reasonable accommodations to candidates with disabilities.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Internal employees: If you are a current employee, please navigate to our internal job board to apply.
#J-18808-Ljbffr