McDonald's Corporation is hiring: Senior UX Designer in Chicago

Job Description:

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers wants and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are seeking a versatile designer to join our Experience Design team working on restaurant technology used by our restaurant management team. The position requires demonstrable expertise in solutions with strong design work, design sensibility, and articulate storytelling. This is a hands‑on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle – such as conducting user research, translating research data into actionable user flows, customer journey mapping, service blueprints, wireframes, signal testing, and high‑fidelity designs. The Senior Experience Designer will also assist with the maintenance of the design system, including support in co‑writing component specifications and defining accessibility standards. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to take initiative with minimal direction.

Responsibilities

• You will ensure there is steadfast user focus throughout the entire product lifecycle process.
• You design solutions that are user‑centric while also meeting business goals.
• You champion ongoing improvements by considering market analysis, user feedback, metrics, and usability findings.
• You will partner closely with product management and engineering teams to drive innovation and push the boundaries of what’s possible.
• You actively drive the design review cycle and close on design requirements.
• You effectively lead collaboration across teams; not just gathering business requirements but support in defining them.
• You have experience applying Accessibility best practices (WCAG)

Qualifications

• 5+ years of experience in user centered experience design, with a focus on employee facing technology.
• 5+ years of experience with Figma
• Experience working with UX researchers and acting on the research analysis in their design work.
• You have a portfolio that demonstrates creative design thinking with an understanding of Human Centered Design.