Hubbell
Customer Service Rep II
As a Customer Service Representative II, you will serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests and providing the support needed in a timely, professional, and courteous manner in a fast-paced environment. Act as the Hubbell lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical, commercial, export, and import requirements. Provide support and back up to field sales and customers on product needs. Be the first point of contact for customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods, credits, and warranties. Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by: Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat. Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time. Following up on customer questions and complaints to ensure resolutions. Processing and expediting orders, forms, applications, and requests. Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues. Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy. Providing on call Emergency hotline support coverage 24/7, approximately 6 rotations per year. Providing feedback on the efficiency of the customer service process. What will help you thrive in this role? High school diploma or equivalent (required) 1-3 years in a customer service role Strong conflict resolution skills Strong oral and written communication skills Strong Microsoft Office, e-mail, and other PC application skills Must be able to effectively interpret and communicate information from ERP system Familiarity with SAP preferred; familiarity with OnBase order management system is a plus Positive, empathetic, and professional attitude toward customers at all times Competencies Building Relationships and Networks Communicating and Influencing Continuous Improvement Customer Focus Developing Trust and Inspiring Others Emotional Intelligence Initiative and Drive Leveraging Learning and Feedback Planning, Organizing, and Decision Making Positive Approach and Stress Tolerance Resolving Conflict Technology Agility
As a Customer Service Representative II, you will serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests and providing the support needed in a timely, professional, and courteous manner in a fast-paced environment. Act as the Hubbell lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical, commercial, export, and import requirements. Provide support and back up to field sales and customers on product needs. Be the first point of contact for customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods, credits, and warranties. Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by: Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat. Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time. Following up on customer questions and complaints to ensure resolutions. Processing and expediting orders, forms, applications, and requests. Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues. Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy. Providing on call Emergency hotline support coverage 24/7, approximately 6 rotations per year. Providing feedback on the efficiency of the customer service process. What will help you thrive in this role? High school diploma or equivalent (required) 1-3 years in a customer service role Strong conflict resolution skills Strong oral and written communication skills Strong Microsoft Office, e-mail, and other PC application skills Must be able to effectively interpret and communicate information from ERP system Familiarity with SAP preferred; familiarity with OnBase order management system is a plus Positive, empathetic, and professional attitude toward customers at all times Competencies Building Relationships and Networks Communicating and Influencing Continuous Improvement Customer Focus Developing Trust and Inspiring Others Emotional Intelligence Initiative and Drive Leveraging Learning and Feedback Planning, Organizing, and Decision Making Positive Approach and Stress Tolerance Resolving Conflict Technology Agility