Massachusetts General Hospital
Scheduler, Home Care
Massachusetts General Hospital, Braintree, Massachusetts, United States, 02184
Weekend Clinical Scheduler
Mass General Brigham Home Care provides non-acute, medically necessary skilled care in the home to help "homebound" patients recover from illness or injury and manage exacerbations of chronic disease. Services include skilled nursing care (IV drug administration, injections, tube feeding, wound care, care plan education), physical therapy, occupational therapy, speech language pathology, medical social services, and as needed medical supplies. As a Weekend Clinical Scheduler, you play a critical role in ensuring patients receive timely, compassionate care when it matters most. We value your expertise, reliability, and dedication by offering: Meaningful Impact: Be the backbone of weekend home care operationsdirectly supporting clinicians and improving patient outcomes. Work-Life Balance: Weekend-focused scheduling allows flexibility during the week for personal priorities, education, or family time. Supportive Team Culture: Collaborate with experienced clinicians and leadership who respect your decisions and trust your judgment. Stability & Growth: Join a mission-driven organization with opportunities for career advancement in care coordination, operations, or leadership. Purpose-Driven Work: Every schedule you build helps patients remain safe and cared for in their homes. We are seeking a part time, 10-hour scheduler to work every other weekend (Saturday/Sunday) in a hybrid position. The hours are 7am - 5:30pm. Training would be at our Beverly, MA office and would work every Saturday and Sunday for the first 3 to 4 weeks. Training will be both in-person and remote for at least 3 months. Job Summary
Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers. Education: High School Diploma or Equivalent required Essential Functions: Functions as the face of enterprise to initiate and coordinate registration and scheduling for new patient appointments. Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment. Answers telephone, triages calls, takes accurate and detailed messages using professional and courteous customer service techniques. Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise. Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers. Completely and accurately transcribes call, referral and scheduling information in multiple systems. Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians. Maintains confidentiality and privacy consistent with HIPAA guidelines. Qualifications
Experience: customer service work experience, specifically in a contact/call center environment 0-1 year required experience in a medical office or health care setting, with Epic experience 0-1 year preferred Additional Job Details (if applicable)
Join us as a Weekend Scheduler at Mass General Brigham Home Care, where your work helps ensure compassionate, seamless care for patients when it matters most! Remote Type
Hybrid Work Location
45 Braintree Hill Scheduled Weekly Hours
10 Employee Type
Regular Work Shift
Day (United States of America) Pay Range
$17.36 - $24.79/Hourly Grade
3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:
1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham Home Care provides non-acute, medically necessary skilled care in the home to help "homebound" patients recover from illness or injury and manage exacerbations of chronic disease. Services include skilled nursing care (IV drug administration, injections, tube feeding, wound care, care plan education), physical therapy, occupational therapy, speech language pathology, medical social services, and as needed medical supplies. As a Weekend Clinical Scheduler, you play a critical role in ensuring patients receive timely, compassionate care when it matters most. We value your expertise, reliability, and dedication by offering: Meaningful Impact: Be the backbone of weekend home care operationsdirectly supporting clinicians and improving patient outcomes. Work-Life Balance: Weekend-focused scheduling allows flexibility during the week for personal priorities, education, or family time. Supportive Team Culture: Collaborate with experienced clinicians and leadership who respect your decisions and trust your judgment. Stability & Growth: Join a mission-driven organization with opportunities for career advancement in care coordination, operations, or leadership. Purpose-Driven Work: Every schedule you build helps patients remain safe and cared for in their homes. We are seeking a part time, 10-hour scheduler to work every other weekend (Saturday/Sunday) in a hybrid position. The hours are 7am - 5:30pm. Training would be at our Beverly, MA office and would work every Saturday and Sunday for the first 3 to 4 weeks. Training will be both in-person and remote for at least 3 months. Job Summary
Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers. Education: High School Diploma or Equivalent required Essential Functions: Functions as the face of enterprise to initiate and coordinate registration and scheduling for new patient appointments. Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment. Answers telephone, triages calls, takes accurate and detailed messages using professional and courteous customer service techniques. Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise. Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers. Completely and accurately transcribes call, referral and scheduling information in multiple systems. Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians. Maintains confidentiality and privacy consistent with HIPAA guidelines. Qualifications
Experience: customer service work experience, specifically in a contact/call center environment 0-1 year required experience in a medical office or health care setting, with Epic experience 0-1 year preferred Additional Job Details (if applicable)
Join us as a Weekend Scheduler at Mass General Brigham Home Care, where your work helps ensure compassionate, seamless care for patients when it matters most! Remote Type
Hybrid Work Location
45 Braintree Hill Scheduled Weekly Hours
10 Employee Type
Regular Work Shift
Day (United States of America) Pay Range
$17.36 - $24.79/Hourly Grade
3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:
1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.