Mass General Brigham
Mass General Brigham Home Care, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Looking for a weekend position where your scheduling expertise truly makes a difference? Mass General Brigham Home Care provides non-acute, medically necessary skilled care in the home to help “homebound” patients recover from illness or injury and manage exacerbations of chronic disease. Services include skilled nursing care (IV drug administration, injections, tube feeding, wound care, care plan education), physical therapy, occupational therapy, speech language pathology, medical social services, and as needed medical supplies.
As a Weekend Clinical Scheduler, you play a critical role in ensuring patients receive timely, compassionate care when it matters most. We value your expertise, reliability, and dedication by offering:
Meaningful Impact : Be the backbone of weekend home care operations—directly supporting clinicians and improving patient outcomes.
Work‑Life Balance : Weekend-focused scheduling allows flexibility during the week for personal priorities, education, or family time.
Supportive Team Culture : Collaborate with experienced clinicians and leadership who respect your decisions and trust your judgment.
Stability & Growth : Join a mission-driven organization with opportunities for career advancement in care coordination, operations, or leadership.
Purpose-Driven Work : Every schedule you build helps patients remain safe and cared for in their homes.
We are seeking a part-time, 10‑hour scheduler to work every other weekend (Saturday/Sunday) in a hybrid position. The hours are 7 am – 5:30 pm. Training will be at our Beverly, MA office and will work every Saturday and Sunday for the first 3–4 weeks. Training will be both in-person and remote for at least 3 months.
Job Summary Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers.
Education High School Diploma or Equivalent required.
Essential Functions
Functions as the face of enterprise to initiate and coordinate registration and scheduling for new patient appointments.
Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment.
Answers telephone, triages calls, takes accurate and detailed messages using professional and courteous customer service techniques.
Provides basic information and instructions to patients regarding the practice and hospitals across the enterprise.
Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.
Completely and accurately transcribes call, referral and scheduling information in multiple systems.
Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
Maintains confidentiality and privacy consistent with HIPAA guidelines.
Qualifications Experience: customer service work experience, specifically in a contact/call center environment 0‑1 year required. Experience in a medical office or health care setting, with Epic experience 0‑1 year preferred.
Additional Job Details Join us as a Weekend Scheduler at Mass General Brigham Home Care, where your work helps ensure compassionate, seamless care for patients when it matters most!
Remote Type Hybrid
Work Location 45 Braintree Hill
Scheduled Weekly Hours 10
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 – $24.79 per hour
EEO Statement Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Looking for a weekend position where your scheduling expertise truly makes a difference? Mass General Brigham Home Care provides non-acute, medically necessary skilled care in the home to help “homebound” patients recover from illness or injury and manage exacerbations of chronic disease. Services include skilled nursing care (IV drug administration, injections, tube feeding, wound care, care plan education), physical therapy, occupational therapy, speech language pathology, medical social services, and as needed medical supplies.
As a Weekend Clinical Scheduler, you play a critical role in ensuring patients receive timely, compassionate care when it matters most. We value your expertise, reliability, and dedication by offering:
Meaningful Impact : Be the backbone of weekend home care operations—directly supporting clinicians and improving patient outcomes.
Work‑Life Balance : Weekend-focused scheduling allows flexibility during the week for personal priorities, education, or family time.
Supportive Team Culture : Collaborate with experienced clinicians and leadership who respect your decisions and trust your judgment.
Stability & Growth : Join a mission-driven organization with opportunities for career advancement in care coordination, operations, or leadership.
Purpose-Driven Work : Every schedule you build helps patients remain safe and cared for in their homes.
We are seeking a part-time, 10‑hour scheduler to work every other weekend (Saturday/Sunday) in a hybrid position. The hours are 7 am – 5:30 pm. Training will be at our Beverly, MA office and will work every Saturday and Sunday for the first 3–4 weeks. Training will be both in-person and remote for at least 3 months.
Job Summary Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers.
Education High School Diploma or Equivalent required.
Essential Functions
Functions as the face of enterprise to initiate and coordinate registration and scheduling for new patient appointments.
Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment.
Answers telephone, triages calls, takes accurate and detailed messages using professional and courteous customer service techniques.
Provides basic information and instructions to patients regarding the practice and hospitals across the enterprise.
Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.
Completely and accurately transcribes call, referral and scheduling information in multiple systems.
Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
Maintains confidentiality and privacy consistent with HIPAA guidelines.
Qualifications Experience: customer service work experience, specifically in a contact/call center environment 0‑1 year required. Experience in a medical office or health care setting, with Epic experience 0‑1 year preferred.
Additional Job Details Join us as a Weekend Scheduler at Mass General Brigham Home Care, where your work helps ensure compassionate, seamless care for patients when it matters most!
Remote Type Hybrid
Work Location 45 Braintree Hill
Scheduled Weekly Hours 10
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 – $24.79 per hour
EEO Statement Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
#J-18808-Ljbffr