Advocate Health Care
Referral Processing Specialist (Remote)
Advocate Health Care, Oak Brook, Illinois, United States, 60523
Referral Processing Specialist (Remote)
Job ID: R210175 Shift: 1st Full/Part Time: Full Time Pay Range: $20.40
$30.60 Location: Oak Brook, IL
2311 W 22nd St Oak Brook, IL 60523 Benefits Eligible: Yes Hours Per Week: 40 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more
so you can live fully at and away from work, including: Compensation Base compensation within the position's pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Schedule Details/Additional Information: Full Time Remote Position Hours: 8:30am-5:30pm Weekend and Holiday rotation required Day one is onsite for equipment pickup Major Responsibilities: Provide support to the day-to-day operations of Customer Service Center. When entering referral, correctly identify insurance coverage, investigate and verify sources of reimbursement and make recommendations based on the information obtained. Follows a standardized workflow to support achievement of goals and standards related to referral processing. Team Work. Education/Experience Required: HS diploma 2 years of experience in a medical office setting Call center experience a plus Knowledge of medical terminology and health care industry Knowledge of Medicare/Medicaid and other third party payers. Knowledge, Skills & Abilities Required: Strong communication skills (both oral and written). Able to work effectively with all colleagues, to ensure the seamless referral processing Ability to work well in a team environment with a positive attitude Appreciation of the need for and ability to maintain confidentiality Rational/logical decision making Ability to prioritize work and work unsupervised for periods of time Strong interpersonal skills Ability to take responsibility for processing referrals within timeframes and responding to queries about Medicare, Medicaid and Managed Care Services. Competent in the use of a range of software packages including Microsoft Office, Word and Excel (used daily) Ability to follow through on tasks and communicate between and among team members Ability to respond to callers professionally and courteously. Ability to express self clearly and assertively, and work in a busy office Physicial Requirements and Working Conditions: Independent thinker High energy, self-starter Effective communicator
Detail oriented Work flexible hours Occasional travel to other Advocate and referral locations as necessary in all weather conditions on all types of roads including expressways 10 lbs or less regularly of office supplies/equipment to perform job 20-50 lbs occasionally (e.g. box of of paper)
Job ID: R210175 Shift: 1st Full/Part Time: Full Time Pay Range: $20.40
$30.60 Location: Oak Brook, IL
2311 W 22nd St Oak Brook, IL 60523 Benefits Eligible: Yes Hours Per Week: 40 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more
so you can live fully at and away from work, including: Compensation Base compensation within the position's pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Schedule Details/Additional Information: Full Time Remote Position Hours: 8:30am-5:30pm Weekend and Holiday rotation required Day one is onsite for equipment pickup Major Responsibilities: Provide support to the day-to-day operations of Customer Service Center. When entering referral, correctly identify insurance coverage, investigate and verify sources of reimbursement and make recommendations based on the information obtained. Follows a standardized workflow to support achievement of goals and standards related to referral processing. Team Work. Education/Experience Required: HS diploma 2 years of experience in a medical office setting Call center experience a plus Knowledge of medical terminology and health care industry Knowledge of Medicare/Medicaid and other third party payers. Knowledge, Skills & Abilities Required: Strong communication skills (both oral and written). Able to work effectively with all colleagues, to ensure the seamless referral processing Ability to work well in a team environment with a positive attitude Appreciation of the need for and ability to maintain confidentiality Rational/logical decision making Ability to prioritize work and work unsupervised for periods of time Strong interpersonal skills Ability to take responsibility for processing referrals within timeframes and responding to queries about Medicare, Medicaid and Managed Care Services. Competent in the use of a range of software packages including Microsoft Office, Word and Excel (used daily) Ability to follow through on tasks and communicate between and among team members Ability to respond to callers professionally and courteously. Ability to express self clearly and assertively, and work in a busy office Physicial Requirements and Working Conditions: Independent thinker High energy, self-starter Effective communicator
Detail oriented Work flexible hours Occasional travel to other Advocate and referral locations as necessary in all weather conditions on all types of roads including expressways 10 lbs or less regularly of office supplies/equipment to perform job 20-50 lbs occasionally (e.g. box of of paper)