Mass Markets
Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service, technical support, and customer sales interactions. The role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience. You should be confident, fully engaged, a team player, and bring a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities
Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunities and apply sales skills to upgrade Explain and position the products and processes with customers Escalate customer dissatisfaction to the managerial team when appropriate Strive for first-call resolution through problem solving and effective call handling Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and the ability to build relationships with team members and customers Compensation & Benefits
At MCI, we believe that your hard work deserves recognition and reward. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Benefits may vary by geography. What You Can Expect From MCI Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses, prizes, and sometimes cars Health Benefits: Medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees (options vary by location) Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Term life insurance options Supplemental Insurance: Accident and critical illness insurance Career Growth: Focus on internal promotions and advancement opportunities Paid Training: Learn new skills while earning a paycheck Work Environment: Team-oriented culture Casual Dress Code: Comfortable attire Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and may need to sit/stand for long periods while using a computer and telephone headset. Duties may include moving and lifting up to forty (40) pounds. Conditions of Employment
All MCI Locations
Must be authorized to work in the country where the job is based Background & Drug Screening
May be required to submit to fingerprint-based background check and/or security investigation; offers contingent on results May be required to submit to drug screening; offers contingent on results Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request unless it causes undue hardship. For accommodation requests, contact Human Resources. Equal Opportunity Employer
Our policies promote diversity and equal opportunity. All aspects of employment are based on merit and qualifications, free from discrimination. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in compliance with local and federal requirements. MCI will not tolerate discrimination or harassment and is committed to providing reasonable accommodations to qualified employees with protected disabilities as required by law. About MCI
MCI helps customers address CX and DX challenges with industry-leading solutions and a diverse portfolio of tech-enabled services, including BPO, IT services, staff augmentation, and more. The company operates multiple brands and facilities globally and emphasizes growth and modernization through digitalization. The employer may revise this job description at any time. This description is not an employment contract and either party may terminate employment at any time for any reason.
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service, technical support, and customer sales interactions. The role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience. You should be confident, fully engaged, a team player, and bring a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities
Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunities and apply sales skills to upgrade Explain and position the products and processes with customers Escalate customer dissatisfaction to the managerial team when appropriate Strive for first-call resolution through problem solving and effective call handling Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and the ability to build relationships with team members and customers Compensation & Benefits
At MCI, we believe that your hard work deserves recognition and reward. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Benefits may vary by geography. What You Can Expect From MCI Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses, prizes, and sometimes cars Health Benefits: Medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees (options vary by location) Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Term life insurance options Supplemental Insurance: Accident and critical illness insurance Career Growth: Focus on internal promotions and advancement opportunities Paid Training: Learn new skills while earning a paycheck Work Environment: Team-oriented culture Casual Dress Code: Comfortable attire Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and may need to sit/stand for long periods while using a computer and telephone headset. Duties may include moving and lifting up to forty (40) pounds. Conditions of Employment
All MCI Locations
Must be authorized to work in the country where the job is based Background & Drug Screening
May be required to submit to fingerprint-based background check and/or security investigation; offers contingent on results May be required to submit to drug screening; offers contingent on results Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request unless it causes undue hardship. For accommodation requests, contact Human Resources. Equal Opportunity Employer
Our policies promote diversity and equal opportunity. All aspects of employment are based on merit and qualifications, free from discrimination. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in compliance with local and federal requirements. MCI will not tolerate discrimination or harassment and is committed to providing reasonable accommodations to qualified employees with protected disabilities as required by law. About MCI
MCI helps customers address CX and DX challenges with industry-leading solutions and a diverse portfolio of tech-enabled services, including BPO, IT services, staff augmentation, and more. The company operates multiple brands and facilities globally and emphasizes growth and modernization through digitalization. The employer may revise this job description at any time. This description is not an employment contract and either party may terminate employment at any time for any reason.
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