MCI
Overview
Join to apply for the
Work From Home Call Center Sales
role at
MCI Remote Work-at-Home • Full-Time • Hourly + Bonus MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problem solving and effective call handling
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
What You Can Expect from MCI
Paid Time Off Earn PTO and paid holidays
Incentives & Rewards Daily, weekly, and monthly contests with cash bonuses and prizes
Health Benefits Comprehensive medical, dental, and vision coverage for full-time employees
Retirement Savings
Disability Insurance
Life Insurance
Supplemental Insurance
Career Growth with internal promotions opportunities
Paid Training
Casual Dress Code
Other Requirements & Notices
All MCI locations: Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; drug screening; offers contingent on results
The employer reserves the right to revise this job description at any time
Equal Opportunity & Accommodations MCI is an equal opportunity employer. We comply with applicable laws ensuring a diverse and inclusive workplace. Reasonable accommodations are available upon request for qualified applicants with disabilities.
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may occasionally lift up to 40 pounds.
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Join to apply for the
Work From Home Call Center Sales
role at
MCI Remote Work-at-Home • Full-Time • Hourly + Bonus MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problem solving and effective call handling
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
What You Can Expect from MCI
Paid Time Off Earn PTO and paid holidays
Incentives & Rewards Daily, weekly, and monthly contests with cash bonuses and prizes
Health Benefits Comprehensive medical, dental, and vision coverage for full-time employees
Retirement Savings
Disability Insurance
Life Insurance
Supplemental Insurance
Career Growth with internal promotions opportunities
Paid Training
Casual Dress Code
Other Requirements & Notices
All MCI locations: Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; drug screening; offers contingent on results
The employer reserves the right to revise this job description at any time
Equal Opportunity & Accommodations MCI is an equal opportunity employer. We comply with applicable laws ensuring a diverse and inclusive workplace. Reasonable accommodations are available upon request for qualified applicants with disabilities.
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may occasionally lift up to 40 pounds.
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