Mass Markets
Overview
Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This position supports customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities
Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunities and apply sales skills to upgrade Explain and position the products and processes with customers Escalate customer dissatisfaction to the managerial team when appropriate Aim for first call resolution through problem solving and effective call handling Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and verbal communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Reliable with regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Thrives in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Compensation & Benefits
Paid Time Off: PTO and paid holidays Incentives & Rewards: Cash bonuses and prizes through contests Health Benefits: Medical, dental, and vision coverage for full-time employees after 60 days; MEC medical plans after 30 days; benefits vary by location Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness Career Growth: Opportunities for internal promotion Paid Training: Training while earning a paycheck Work Environment: Team-oriented culture Casual Dress Code Physical & Other Requirements
This job operates in a professional office environment and may require long periods at a computer and telephone headset. Occasional office movement and lifting up to 40 pounds may be required. Conditions of Employment
Must be authorized to work in the country where the job is based Background/security investigation with fingerprint may be required; drug screening may be required Reasonable accommodation is provided in accordance with the ADA; for accommodation requests, contact Human Resources. Equal Opportunity Employer
MCI is an equal opportunity employer. All employment actions are based on merit and qualifications. MCI does not discriminate on age, ancestry, color, gender identity or expression, national origin, disability, or other protected characteristics. Qualified applicants with criminal histories will be considered in accordance with laws. MCI is committed to a diverse and inclusive work environment. About MCI
MCI helps customers address CX and DX challenges by delivering industry-leading business process outsourcing, staff augmentation, contact center customer services, and IT services. The company has multiple facilities and a range of brands and services, with a focus on growth and employee development.
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Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This position supports customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities
Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunities and apply sales skills to upgrade Explain and position the products and processes with customers Escalate customer dissatisfaction to the managerial team when appropriate Aim for first call resolution through problem solving and effective call handling Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and verbal communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Reliable with regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Thrives in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Compensation & Benefits
Paid Time Off: PTO and paid holidays Incentives & Rewards: Cash bonuses and prizes through contests Health Benefits: Medical, dental, and vision coverage for full-time employees after 60 days; MEC medical plans after 30 days; benefits vary by location Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness Career Growth: Opportunities for internal promotion Paid Training: Training while earning a paycheck Work Environment: Team-oriented culture Casual Dress Code Physical & Other Requirements
This job operates in a professional office environment and may require long periods at a computer and telephone headset. Occasional office movement and lifting up to 40 pounds may be required. Conditions of Employment
Must be authorized to work in the country where the job is based Background/security investigation with fingerprint may be required; drug screening may be required Reasonable accommodation is provided in accordance with the ADA; for accommodation requests, contact Human Resources. Equal Opportunity Employer
MCI is an equal opportunity employer. All employment actions are based on merit and qualifications. MCI does not discriminate on age, ancestry, color, gender identity or expression, national origin, disability, or other protected characteristics. Qualified applicants with criminal histories will be considered in accordance with laws. MCI is committed to a diverse and inclusive work environment. About MCI
MCI helps customers address CX and DX challenges by delivering industry-leading business process outsourcing, staff augmentation, contact center customer services, and IT services. The company has multiple facilities and a range of brands and services, with a focus on growth and employee development.
#J-18808-Ljbffr