MCI
Overview
Join to apply for the
Work From Home Call Center Sales
role at
MCI . Position supports customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week to resolve issues, sell products, and ensure a best-in-class customer experience. You should be confident, engaged, a team player, and bring a positive, enthusiastic outlook to work. To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Job Type and Benefits
Job Type: Full-Time Pay Type: Hourly + Bonus Remote Representativ e: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises Position Responsibilities
Listen to customers, understand their needs, and resolve issues Utilize systems and technology to complete account management tasks Recognize sales opportunities and apply sales skills to upgrade Explain and position products and processes to customers Escalate customer dissatisfaction to the managerial team when needed Aim for first-call resolution through problem solving and effective call handling Candidate Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Typing speed of 20+ WPM Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Reliable with regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Conditions of Employment
All MCI Locations: Must be authorized to work in the country where the job is based Subject to program and location: Willing to submit up to a Level II background and/or security investigation with fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Compensation & Benefits
At MCI, compensation and benefits are designed to be competitive and to grow with you. Starting compensation is based on experience, with a range of benefits and incentives. What You Can Expect From MCI
Paid Time Off: PTO and paid holidays Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after 60 days for full-time; MEC medical plans after 30 days for all employees (options vary by location) Retirement Savings: Availability where applicable Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness Career Growth: Focus on internal promotions Paid Training: Learn new skills while earning Work Environment: Team-oriented and engaging Casual Dress Code Additional Information
Reasonable accommodation is available under ADA. Diversity and equality are embraced; MCI adheres to equal opportunity employment and will consider qualified applicants with criminal histories where allowed by law. This job description is not an employment contract and may be revised. MCI reserves the right to terminate employment at any time for any reason. About MCI
MCI helps customers address CX and DX challenges with industry-leading solutions, including BPO, contact center services, IT services, and more. MCI operates multiple subsidiaries and serves a diverse client base across North America and beyond.
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Join to apply for the
Work From Home Call Center Sales
role at
MCI . Position supports customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week to resolve issues, sell products, and ensure a best-in-class customer experience. You should be confident, engaged, a team player, and bring a positive, enthusiastic outlook to work. To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Job Type and Benefits
Job Type: Full-Time Pay Type: Hourly + Bonus Remote Representativ e: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises Position Responsibilities
Listen to customers, understand their needs, and resolve issues Utilize systems and technology to complete account management tasks Recognize sales opportunities and apply sales skills to upgrade Explain and position products and processes to customers Escalate customer dissatisfaction to the managerial team when needed Aim for first-call resolution through problem solving and effective call handling Candidate Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Typing speed of 20+ WPM Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Reliable with regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Conditions of Employment
All MCI Locations: Must be authorized to work in the country where the job is based Subject to program and location: Willing to submit up to a Level II background and/or security investigation with fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Compensation & Benefits
At MCI, compensation and benefits are designed to be competitive and to grow with you. Starting compensation is based on experience, with a range of benefits and incentives. What You Can Expect From MCI
Paid Time Off: PTO and paid holidays Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after 60 days for full-time; MEC medical plans after 30 days for all employees (options vary by location) Retirement Savings: Availability where applicable Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness Career Growth: Focus on internal promotions Paid Training: Learn new skills while earning Work Environment: Team-oriented and engaging Casual Dress Code Additional Information
Reasonable accommodation is available under ADA. Diversity and equality are embraced; MCI adheres to equal opportunity employment and will consider qualified applicants with criminal histories where allowed by law. This job description is not an employment contract and may be revised. MCI reserves the right to terminate employment at any time for any reason. About MCI
MCI helps customers address CX and DX challenges with industry-leading solutions, including BPO, contact center services, IT services, and more. MCI operates multiple subsidiaries and serves a diverse client base across North America and beyond.
#J-18808-Ljbffr