Parking Management Company
Valet Account Manager - Columbia, SC
Parking Management Company, Columbia, South Carolina, us, 29228
Job Title and Summary
Valet Account Manager – Columbia, SC
Position Summary: The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial And Administrative Tasks: Monitor site‑level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track and within budget.
Team Supervision and Training: Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication and Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities: Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings, complete assigned training modules in a timely manner, and be willing to work flexible hours and occasional travel for financial reviews, audits, or corporate meetings.
Competency and Qualifications
Education/Experience: High school diploma or GED required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
Certificates and Licenses: Valid driver’s license and reliable transportation required. Maintain an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Pass and maintain a clean background check.
Knowledge, Skills, and Abilities: Strong analytical and problem‑solving abilities; effective training and leadership skills; payroll management; excellent communication and reporting skills; ability to use a personal cell phone for work‑related communication.
Physical Demands: Extended periods of running, standing and walking, with the ability to lift and carry moderate weights. Vision abilities for situational awareness and safety of guests, vehicles, and pedestrians on‑site.
Work Environment: Indoor and outdoor settings; exposure to outdoor weather conditions and noise from moving vehicles.
About Parking Management Company (PMC) Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions. PMC offers a range of services including valet and self‑parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues.
Benefits and Compensation
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Pay Transparency PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
How to Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. We look forward to hearing from you! Click "Apply Now" and let's start a conversation. We're eager to welcome the next member into our PMC family.
#J-18808-Ljbffr
Position Summary: The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial And Administrative Tasks: Monitor site‑level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track and within budget.
Team Supervision and Training: Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication and Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities: Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings, complete assigned training modules in a timely manner, and be willing to work flexible hours and occasional travel for financial reviews, audits, or corporate meetings.
Competency and Qualifications
Education/Experience: High school diploma or GED required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
Certificates and Licenses: Valid driver’s license and reliable transportation required. Maintain an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Pass and maintain a clean background check.
Knowledge, Skills, and Abilities: Strong analytical and problem‑solving abilities; effective training and leadership skills; payroll management; excellent communication and reporting skills; ability to use a personal cell phone for work‑related communication.
Physical Demands: Extended periods of running, standing and walking, with the ability to lift and carry moderate weights. Vision abilities for situational awareness and safety of guests, vehicles, and pedestrians on‑site.
Work Environment: Indoor and outdoor settings; exposure to outdoor weather conditions and noise from moving vehicles.
About Parking Management Company (PMC) Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions. PMC offers a range of services including valet and self‑parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues.
Benefits and Compensation
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Pay Transparency PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
How to Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. We look forward to hearing from you! Click "Apply Now" and let's start a conversation. We're eager to welcome the next member into our PMC family.
#J-18808-Ljbffr