TDS Telecommunications LLC
Consumer Sales Representative-Retail
TDS Telecommunications LLC, Ashwaubenon, Wisconsin, United States
Overview
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Work Location:
2789 S Oneida, Ashwaubenon, WI 54304
Type of Position:
Full Time – 40 Hours per Week
Hourly Rate:
$19.88 with Uncapped Commission!
Hours:
9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. (Every 4-6th Saturday)
Sign on Bonus:
$1,000
Responsibilities
Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings through face to face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
Resolves construction related issues in specific markets by creating and completing Triage tickets.
Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
Special Projects as assigned by Supervisor
Qualifications Required Qualifications
1+ years’ experience in a sales or customer service role
2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
Other Qualifications
6+ months experience in a fast-paced environment managing multiple tasks; 6+ months experience working with detailed data
Ability to meet or exceed sales goals
Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service
Ability to handle a high volume of phone calls in a structured, contact center environment
Understanding of the telecommunication industry
Understanding of telecommunication products and services
Excellent interpersonal communication skills (verbal, written, listening)
Problem solving skills (customer complaints, competitive issues)
Successful completion of classroom training will be required
Demonstrated success in a competitive sales environment
Able to Work Overtime with Advance Notice
Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation
Experience working with escalated customer issues and problem resolution both over the phone and face to face
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role.
Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short-Term & Long-Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.
EEO and Pay Transparency At TDS Telecom, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.
Pay Range (Hr./Yr.)
$17.66/Hr. - $26.48/Hr.
References to location and related job postings are included for context but are not necessary for the core job description content.
#J-18808-Ljbffr
Work Location:
2789 S Oneida, Ashwaubenon, WI 54304
Type of Position:
Full Time – 40 Hours per Week
Hourly Rate:
$19.88 with Uncapped Commission!
Hours:
9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. (Every 4-6th Saturday)
Sign on Bonus:
$1,000
Responsibilities
Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings through face to face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
Resolves construction related issues in specific markets by creating and completing Triage tickets.
Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
Special Projects as assigned by Supervisor
Qualifications Required Qualifications
1+ years’ experience in a sales or customer service role
2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
Other Qualifications
6+ months experience in a fast-paced environment managing multiple tasks; 6+ months experience working with detailed data
Ability to meet or exceed sales goals
Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service
Ability to handle a high volume of phone calls in a structured, contact center environment
Understanding of the telecommunication industry
Understanding of telecommunication products and services
Excellent interpersonal communication skills (verbal, written, listening)
Problem solving skills (customer complaints, competitive issues)
Successful completion of classroom training will be required
Demonstrated success in a competitive sales environment
Able to Work Overtime with Advance Notice
Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation
Experience working with escalated customer issues and problem resolution both over the phone and face to face
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role.
Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short-Term & Long-Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.
EEO and Pay Transparency At TDS Telecom, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.
Pay Range (Hr./Yr.)
$17.66/Hr. - $26.48/Hr.
References to location and related job postings are included for context but are not necessary for the core job description content.
#J-18808-Ljbffr