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Sompo

AVP, Claims Account Manager

Sompo, Irvine, California, United States, 92713

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Sompo has a unique opportunity for an AVP, Claims Account Manager in our North America Claims Account Management team.

This position will be responsible for handling Western region claim accounts. They will participate in or directly manage the acquisition, maintenance and renewal of accounts. They will determine, develop and deliver agreed upon claim service to clients and brokers in a timely and professional manner.

Location:

This position may be based out of our Los Angeles, CA, San Francisco, CA, Irvine, CA, Denver, CO or Seattle, WA office locations. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

What you’ll be doing:

Foster and manage relationships between claim operation and clients, brokers and partners

Develops sales proposals that present competitive advantage and participate in sales presentations to potential clients

Timely execution of client service contracts and resolution of contract, billing and funding related issues

Manages all aspects of client claim file review meetings

Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service

Establish, monitor and maintain data integrity, especially with claims coding

Determine, establish and maintain electronic Claim Handling Instructions

Monitor claim activity for existing clients for adherence to established protocols

Work closely with management on the delivery of claim service to meet client expectations

Effectively communicate with all internal/external customers.

Analyze claims data and identify trends within a client’s portfolio and collaborate with business partners on proactive solutions.

Evaluate claims and provide settlement authority

Some travel is required

What You’ll Bring

Minimum of 10 years insurance claims experience; Must have experience handling and managing claim service delivery to large national accounts and should be familiar with Alternative Risk Transfer mechanisms and unbundled claim programs

Knowledge or proficiency in all technical and service areas of Property, Casualty and, Workers’ Compensation claims

Demonstrated knowledge and skill in leadership, teamwork, collaboration, problem solving and communication

Strong negotiation and presentation skills along with excellent written and verbal communication skills are required.

Strategic, proactive and innovative skills to develop creative solutions and resolve problems to achieve desired business results

Advanced relationship management skills with internal staff and external partners are required demonstrated ability to develop and deliver financial and statistical analysis to clients

Effective communication with a wide spectrum of people both internally and externally

Demonstrated competency in Microsoft Suite including; Excel, PowerPoint and Word

Salary Range:

$130,000 – $190,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

Summary We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution

Pharmacy benefits with mail order options

Dental benefits including orthodontia benefits for adults and children

Vision benefits

Health Care & Dependent Care Flexible Spending Accounts

Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children

Company-paid Disability benefits with very competitive salary continuation payments

401(k) Retirement Savings Plan with competitive employer contributions

Competitive paid-time-off programs, including company-paid holidays

Competitive Parental Leave Benefits & Adoption Assistance program

Employee Assistance Program

Tax-Free Commuter Benefit

Tuition Reimbursement & Professional Qualification benefits

In today’s world, what do we stand for? Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.

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