Zendesk
Senior Contact Center Sales Specialist - Northern Europe
Zendesk, Poland, New York, United States
Senior Contact Center Sales Specialist - Northern Europe
We’re looking for an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS. This role will drive awareness and sales of Zendesk’s CcaaS platform – Zendesk for Contact Center – in Northern Europe. The ideal candidate provides strategic direction, has strong industry knowledge, sharp analytical skills, and collaborates across Zendesk teams.
Responsibilities
Collaborate with Zendesk Account Executives, pre‑sales teams, and partners to identify and pursue sales opportunities.
Engage with vendors and delivery partners to align on best practices and sales strategies.
Assist with running customer discovery calls and managing deal progress across the territory.
Partner with AWS and Amazon Connect AEs to work backwards from customer requirements.
Run regular forecast cadences with regional teams and Zendesk leadership.
Coordinate with pre‑sales teams to deliver tailored value propositions aligned with customer needs.
Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.
Represent Zendesk for Contact Center at regional events and conferences.
Key Qualifications
Minimum 7 years of experience in cloud contact center sales.
Fluency in English and German.
Proven experience in channel sales.
Technical expertise in Zendesk and Amazon Connect is advantageous.
Ability to work autonomously and as part of a fast‑paced team.
Experience selling at the C‑level.
Proven track record in achieving sales targets.
Proven ability to proactively pursue new business opportunities.
Strong communicator – great writer, speaker, and listener.
What We Offer
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and inclusive work environment.
The chance to lead transformational contact center initiatives leveraging cutting‑edge technologies.
The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. Zendesk is an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please let us know.
If you are an individual with a disability and require a reasonable accommodation to submit this application, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
#J-18808-Ljbffr
Responsibilities
Collaborate with Zendesk Account Executives, pre‑sales teams, and partners to identify and pursue sales opportunities.
Engage with vendors and delivery partners to align on best practices and sales strategies.
Assist with running customer discovery calls and managing deal progress across the territory.
Partner with AWS and Amazon Connect AEs to work backwards from customer requirements.
Run regular forecast cadences with regional teams and Zendesk leadership.
Coordinate with pre‑sales teams to deliver tailored value propositions aligned with customer needs.
Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.
Represent Zendesk for Contact Center at regional events and conferences.
Key Qualifications
Minimum 7 years of experience in cloud contact center sales.
Fluency in English and German.
Proven experience in channel sales.
Technical expertise in Zendesk and Amazon Connect is advantageous.
Ability to work autonomously and as part of a fast‑paced team.
Experience selling at the C‑level.
Proven track record in achieving sales targets.
Proven ability to proactively pursue new business opportunities.
Strong communicator – great writer, speaker, and listener.
What We Offer
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and inclusive work environment.
The chance to lead transformational contact center initiatives leveraging cutting‑edge technologies.
The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. Zendesk is an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please let us know.
If you are an individual with a disability and require a reasonable accommodation to submit this application, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
#J-18808-Ljbffr