Jr. Patient Advocate Representative (Inside Sales)
Exact Billing Solutions, Florida, New York, United States
Jr. Patient Advocate Representative (Inside Sales)
Lauderdale Lakes, FL
$60,000.00–$80,000.00 (posted 2 days ago)
Base pay range $60,000.00/yr – $80,000.00/yr
Base salary: $60K–$80K per year + monthly bonus potential of $3K–$5K. Top performers can earn up to $140,000 annually.
About Exact Billing Solutions Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. With proprietary billing processes, EBS supports partner healthcare companies and is poised for exponential growth as it expands its global operations.
About ICBD Headquartered in Fort Lauderdale, Florida, ICBD is a single‑family office focused on private investment and business development in healthcare, technology, and beyond. The organization champions entrepreneurial ingenuity and open avenues to care and innovation.
About the Role Patient Advocates assist families in navigating the Single‑Case Agreement (SCA) process and securing insurance authorizations. This role involves educating clients on treatment plans, encouraging engagement, handling data entry, follow‑ups, and negotiations, and employing inside‑sales techniques with a strong sales‑oriented mindset and empathy.
Key Responsibilities
Serve as the primary contact for families and insurers, guiding them through the SCA process.
Gather client information, explain admissions, and use inside‑sales techniques to promote ABA services.
Work with clinical teams to develop treatment plans and compile supporting documentation.
Negotiate with insurers to secure SCAs for ABA services.
Maintain detailed records of communications with families, insurers, and internal teams.
Track SCAs, provide updates, and address client concerns.
Stay current on regulations, trends, and best practices for effective advocacy.
Participate in ongoing training to enhance ABA and ASD expertise.
Qualifications
High‑school diploma or equivalent.
2+ years of experience in admissions or inside sales, preferably in the ABA or ASD service industry.
Strong understanding of the Single‑Case Agreement process and insurance regulations.
Proven track record in negotiation and advocacy on behalf of clients.
Willingness to submit to drug and background screenings.
Proficiency in Microsoft Office Suite and CRM systems.
Ability to build rapport with families, insurance providers, and internal stakeholders.
Proven sales aptitude and proper telephone etiquette.
Detail‑oriented with strong organizational and time‑management skills.
Ability to work independently and as part of a team in a fast‑paced environment.
Attention to detail and critical‑thinking skills.
Familiarity with ABA therapy principles and practices is a plus.
Professional or personal experience with ASD and/or ABA therapy.
Benefits
21 paid days off (15 days PTO plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long‑term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
Exact Billing Solutions participates in the U.S. Department of Homeland Security E‑Verify program.
Seniority level Associate
Employment type Full‑time
Job function IT Services and IT Consulting
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$60,000.00–$80,000.00 (posted 2 days ago)
Base pay range $60,000.00/yr – $80,000.00/yr
Base salary: $60K–$80K per year + monthly bonus potential of $3K–$5K. Top performers can earn up to $140,000 annually.
About Exact Billing Solutions Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. With proprietary billing processes, EBS supports partner healthcare companies and is poised for exponential growth as it expands its global operations.
About ICBD Headquartered in Fort Lauderdale, Florida, ICBD is a single‑family office focused on private investment and business development in healthcare, technology, and beyond. The organization champions entrepreneurial ingenuity and open avenues to care and innovation.
About the Role Patient Advocates assist families in navigating the Single‑Case Agreement (SCA) process and securing insurance authorizations. This role involves educating clients on treatment plans, encouraging engagement, handling data entry, follow‑ups, and negotiations, and employing inside‑sales techniques with a strong sales‑oriented mindset and empathy.
Key Responsibilities
Serve as the primary contact for families and insurers, guiding them through the SCA process.
Gather client information, explain admissions, and use inside‑sales techniques to promote ABA services.
Work with clinical teams to develop treatment plans and compile supporting documentation.
Negotiate with insurers to secure SCAs for ABA services.
Maintain detailed records of communications with families, insurers, and internal teams.
Track SCAs, provide updates, and address client concerns.
Stay current on regulations, trends, and best practices for effective advocacy.
Participate in ongoing training to enhance ABA and ASD expertise.
Qualifications
High‑school diploma or equivalent.
2+ years of experience in admissions or inside sales, preferably in the ABA or ASD service industry.
Strong understanding of the Single‑Case Agreement process and insurance regulations.
Proven track record in negotiation and advocacy on behalf of clients.
Willingness to submit to drug and background screenings.
Proficiency in Microsoft Office Suite and CRM systems.
Ability to build rapport with families, insurance providers, and internal stakeholders.
Proven sales aptitude and proper telephone etiquette.
Detail‑oriented with strong organizational and time‑management skills.
Ability to work independently and as part of a team in a fast‑paced environment.
Attention to detail and critical‑thinking skills.
Familiarity with ABA therapy principles and practices is a plus.
Professional or personal experience with ASD and/or ABA therapy.
Benefits
21 paid days off (15 days PTO plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long‑term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
Exact Billing Solutions participates in the U.S. Department of Homeland Security E‑Verify program.
Seniority level Associate
Employment type Full‑time
Job function IT Services and IT Consulting
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