Jr. Patient Advocate Representative (Inside Sales)
Exact Billing Solutions, Florida, New York, United States
Jr. Patient Advocate Representative (Inside Sales)
Location: Lauderdale Lakes, FL
Base pay range:
$60,000.00/yr – $80,000.00/yr
Monthly bonus potential:
$3,000.00 – $5,000.00; top performers can earn up to $140,000 annually.
About Exact Billing Solutions (EBS) Exact Billing Solutions is a medical billing specialist serving the substance use disorder, mental health, and autism care sectors. With proprietary billing processes, EBS supports partner healthcare companies worldwide and is poised for rapid growth. EBS, owned by ICBD, a single‑family office focused on health‑tech investment, is building global operations and has a culture centered on integrity, dependability, and attention to detail.
About the Role The Patient Advocate assists families in navigating the Single‑Case Agreement (SCA) process and securing insurance authorizations. This role requires strong sales skills, empathy, and the ability to manage data entry, follow‑ups, and negotiations.
Key Responsibilities
Serve as the primary contact for families and insurers, guiding them through the SCA process.
Gather client information, explain admissions, and use inside‑sales techniques to promote ABA services.
Work with clinical teams to develop treatment plans and compile supporting documentation.
Negotiate with insurers to secure SCAs for ABA services.
Maintain detailed records of communications with families, insurers, and internal teams.
Track SCAs, provide updates, and address client concerns.
Stay current on regulations, trends, and best practices for effective advocacy.
Participate in ongoing training to enhance ABA and ASD expertise.
Qualifications
High‑school diploma or equivalent.
2+ years of experience in admissions or inside sales, preferably in the ABA or ASD service industry.
Strong understanding of the Single‑Case Agreement process and insurance regulations.
Proven track record in negotiation and advocacy on behalf of clients.
Willingness to submit to drug and background screenings.
Proficiency in Microsoft Office Suite and CRM systems.
Ability to build rapport with families, insurance providers, and internal stakeholders.
Proven sales aptitude and proper telephone etiquette.
Detail‑oriented with strong organizational and time‑management skills.
Ability to work independently and as part of a team in a fast‑paced environment.
Attention to detail and critical‑thinking skills.
Familiarity with ABA therapy principles and practices is a plus.
Professional or personal experience with ASD and/or ABA therapy.
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long‑term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
Seniority level
Associate
Employment type
Full‑time
Job function
IT Services and IT Consulting
Exact Billing Solutions participates in the U.S. Department of Homeland Security E‑Verify program.
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Base pay range:
$60,000.00/yr – $80,000.00/yr
Monthly bonus potential:
$3,000.00 – $5,000.00; top performers can earn up to $140,000 annually.
About Exact Billing Solutions (EBS) Exact Billing Solutions is a medical billing specialist serving the substance use disorder, mental health, and autism care sectors. With proprietary billing processes, EBS supports partner healthcare companies worldwide and is poised for rapid growth. EBS, owned by ICBD, a single‑family office focused on health‑tech investment, is building global operations and has a culture centered on integrity, dependability, and attention to detail.
About the Role The Patient Advocate assists families in navigating the Single‑Case Agreement (SCA) process and securing insurance authorizations. This role requires strong sales skills, empathy, and the ability to manage data entry, follow‑ups, and negotiations.
Key Responsibilities
Serve as the primary contact for families and insurers, guiding them through the SCA process.
Gather client information, explain admissions, and use inside‑sales techniques to promote ABA services.
Work with clinical teams to develop treatment plans and compile supporting documentation.
Negotiate with insurers to secure SCAs for ABA services.
Maintain detailed records of communications with families, insurers, and internal teams.
Track SCAs, provide updates, and address client concerns.
Stay current on regulations, trends, and best practices for effective advocacy.
Participate in ongoing training to enhance ABA and ASD expertise.
Qualifications
High‑school diploma or equivalent.
2+ years of experience in admissions or inside sales, preferably in the ABA or ASD service industry.
Strong understanding of the Single‑Case Agreement process and insurance regulations.
Proven track record in negotiation and advocacy on behalf of clients.
Willingness to submit to drug and background screenings.
Proficiency in Microsoft Office Suite and CRM systems.
Ability to build rapport with families, insurance providers, and internal stakeholders.
Proven sales aptitude and proper telephone etiquette.
Detail‑oriented with strong organizational and time‑management skills.
Ability to work independently and as part of a team in a fast‑paced environment.
Attention to detail and critical‑thinking skills.
Familiarity with ABA therapy principles and practices is a plus.
Professional or personal experience with ASD and/or ABA therapy.
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long‑term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
Seniority level
Associate
Employment type
Full‑time
Job function
IT Services and IT Consulting
Exact Billing Solutions participates in the U.S. Department of Homeland Security E‑Verify program.
#J-18808-Ljbffr