Dow Jones & Co.
Dow Jones & Co. has been finding new ways to bring information to the world’s top business entities since 1882. Beginning as a niche news agency, it grew to be a worldwide news and information powerhouse with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch, and Financial News.
About the Organization Dow Jones is a modern gateway to intelligence, offering innovative technology, advanced data feeds, integrated solutions, expert research, award‑winning journalism, and customizable apps and delivery systems that bring the information that matters most to customers when and where they need it, every day.
About the Role Our corporate subscriptions team is seeking an Account Manager to grow an existing book of business, prospect for new customers, and drive customer retention and revenue expansion. This role requires a mix of relationship management, problem‑solving, and strategic growth skills.
You Will
Drive renewals, reduce churn and upsell where appropriate within assigned account base.
Act as a trusted advisor and maintain regular communication with customers.
Generate and qualify leads through networking, cold‑calling, and inbound marketing efforts.
Negotiate and close deals to meet and exceed revenue targets.
Conduct virtual and in‑person meetings with clients to establish relationships and drive new opportunities into the pipeline.
Manage pipeline via Salesforce.
Provide training, resources, and best practices to maximize adoption.
Address customer concerns and challenges proactively to drive future retention and growth.
Achieve individual revenue targets.
Gather customer feedback to enhance new product development.
Advocate for customers internally by working with product, support, and marketing teams.
Use platforms such as Salesforce and other sales‑related resources to track the health of the sales pipeline.
Stay up‑to‑date on Dow Jones suite of enterprise subscription solutions.
You Have
5+ years of experience.
Strong ability to build and maintain relationships with clients.
Experience acting as a trusted advisor to ensure customers maximize the value of the product.
Ability to stay up‑to‑date on product offerings (Dow Jones enterprise subscription solutions).
Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements.
Background in subscription‑based sales or enterprise account management.
Proficiency in Salesforce or other customer‑success platforms.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits.
Reasonable accommodation: Dow Jones is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email talentresourceteam@dowjones.com. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Location: NYC - 1211 Ave of the Americas
Full time
Job Requirement Number: 49913
Business Area: Dow Jones - Media Sales
Job Category: Sales
Union Status: Union role
Pay Range: $100,000 - $125,000
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About the Organization Dow Jones is a modern gateway to intelligence, offering innovative technology, advanced data feeds, integrated solutions, expert research, award‑winning journalism, and customizable apps and delivery systems that bring the information that matters most to customers when and where they need it, every day.
About the Role Our corporate subscriptions team is seeking an Account Manager to grow an existing book of business, prospect for new customers, and drive customer retention and revenue expansion. This role requires a mix of relationship management, problem‑solving, and strategic growth skills.
You Will
Drive renewals, reduce churn and upsell where appropriate within assigned account base.
Act as a trusted advisor and maintain regular communication with customers.
Generate and qualify leads through networking, cold‑calling, and inbound marketing efforts.
Negotiate and close deals to meet and exceed revenue targets.
Conduct virtual and in‑person meetings with clients to establish relationships and drive new opportunities into the pipeline.
Manage pipeline via Salesforce.
Provide training, resources, and best practices to maximize adoption.
Address customer concerns and challenges proactively to drive future retention and growth.
Achieve individual revenue targets.
Gather customer feedback to enhance new product development.
Advocate for customers internally by working with product, support, and marketing teams.
Use platforms such as Salesforce and other sales‑related resources to track the health of the sales pipeline.
Stay up‑to‑date on Dow Jones suite of enterprise subscription solutions.
You Have
5+ years of experience.
Strong ability to build and maintain relationships with clients.
Experience acting as a trusted advisor to ensure customers maximize the value of the product.
Ability to stay up‑to‑date on product offerings (Dow Jones enterprise subscription solutions).
Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements.
Background in subscription‑based sales or enterprise account management.
Proficiency in Salesforce or other customer‑success platforms.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits.
Reasonable accommodation: Dow Jones is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email talentresourceteam@dowjones.com. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Location: NYC - 1211 Ave of the Americas
Full time
Job Requirement Number: 49913
Business Area: Dow Jones - Media Sales
Job Category: Sales
Union Status: Union role
Pay Range: $100,000 - $125,000
PI279440543
#J-18808-Ljbffr