Elite Talent Solutions
Responsibilities
Drive organic growth and expand the scope of business with assigned portfolio of clients
Solidify reputation as a trusted advisor deploying consultative approach to generating new business within the portfolio of existing customers
Create and execute growth development and retention plans for assigned clients
Identify strategic opportunities and establish sales tactics to penetrate and develop specific clients in assigned regions and markets
Continuously review competitive market landscape and recommend, develop, and implement new and creative tactics to meet clients’ business objectives
Manage internal partnerships in development and presentation of complete tailored proposals to decision makers at client organizations as well as research and resolution of service related situations
Perform effectively within cross-functional teams (internal/external) that include representation from product development, marketing, operations and various Garda support teams
Compile business proposals and negotiate contractual arrangements
Publish monthly service quality reports by assigned accounts and proactively schedule internal performance review meetings for appropriate stakeholders
Respond to requests for major service changes, issue escalations, high dollar claims and security investigations. Ensure new resolution controls are implemented. Issue credits with appropriate approvals as previously agreed
Assist the collections department as needed for past due payments
Ensure contractual commitments are met during the term of customer agreements including pre-defined rate increases, measurement of mutually agreed key performance indicators and renegotiation of quality measures as service parameters change
Successfully manage significant service and billing issues to satisfactory resolutions
Travel may be required based on client portfolio requirements and internal team meetings, training and planning sessions
Qualifications
Adaptability – Flexible in a rapidly changing environment
Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate.
Relationship Management – Ability to develop positive relationships with and between co-workers and/or employees or other departments
Communication - Clear, understandable, and grammatically correct presentation of information
Account Management focus - Dedicated to meeting account expectations; able to develop and maintain relationships with clients; resolve client’s conflicts
Organization/Time Management – Plans and prioritizes work; manages time pressures; deals with pressure through good planning
Excellent interpersonal skills and the ability to interact with all levels of internal management, personnel, vendors, and assigned Financial Institutions
A proven record of accomplishment in business development, retention and relationship management proficiency
Strong teamwork and partnership orientation
Focus on execution and accountability
Seniority level Entry level
Employment type Full-time
Industries Security and Investigations
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Drive organic growth and expand the scope of business with assigned portfolio of clients
Solidify reputation as a trusted advisor deploying consultative approach to generating new business within the portfolio of existing customers
Create and execute growth development and retention plans for assigned clients
Identify strategic opportunities and establish sales tactics to penetrate and develop specific clients in assigned regions and markets
Continuously review competitive market landscape and recommend, develop, and implement new and creative tactics to meet clients’ business objectives
Manage internal partnerships in development and presentation of complete tailored proposals to decision makers at client organizations as well as research and resolution of service related situations
Perform effectively within cross-functional teams (internal/external) that include representation from product development, marketing, operations and various Garda support teams
Compile business proposals and negotiate contractual arrangements
Publish monthly service quality reports by assigned accounts and proactively schedule internal performance review meetings for appropriate stakeholders
Respond to requests for major service changes, issue escalations, high dollar claims and security investigations. Ensure new resolution controls are implemented. Issue credits with appropriate approvals as previously agreed
Assist the collections department as needed for past due payments
Ensure contractual commitments are met during the term of customer agreements including pre-defined rate increases, measurement of mutually agreed key performance indicators and renegotiation of quality measures as service parameters change
Successfully manage significant service and billing issues to satisfactory resolutions
Travel may be required based on client portfolio requirements and internal team meetings, training and planning sessions
Qualifications
Adaptability – Flexible in a rapidly changing environment
Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate.
Relationship Management – Ability to develop positive relationships with and between co-workers and/or employees or other departments
Communication - Clear, understandable, and grammatically correct presentation of information
Account Management focus - Dedicated to meeting account expectations; able to develop and maintain relationships with clients; resolve client’s conflicts
Organization/Time Management – Plans and prioritizes work; manages time pressures; deals with pressure through good planning
Excellent interpersonal skills and the ability to interact with all levels of internal management, personnel, vendors, and assigned Financial Institutions
A proven record of accomplishment in business development, retention and relationship management proficiency
Strong teamwork and partnership orientation
Focus on execution and accountability
Seniority level Entry level
Employment type Full-time
Industries Security and Investigations
#J-18808-Ljbffr