The Reynolds and Reynolds Company
Entry Level Customer Success Specialist
The Reynolds and Reynolds Company, Oklahoma City, Oklahoma, United States, 73116
Entry Level Customer Success Specialist — The Reynolds and Reynolds Company
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Entry Level Customer Success Specialist
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The Reynolds and Reynolds Company As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.
Responsibilities
Provide high level customer support to automotive dealerships within a defined area
Act as a consultant to ensure customers maximize the use of purchased software
Deliver on-site and video conference support as required (approximately 80% on-site, 20% video conference)
Requirements
Must have reliable home internet with sufficient bandwidth for video conferencing
Bachelor’s Degree or equivalent experience
Must be a self-starter with good time management skills
Strong written and verbal communication skills
Excellent customer service and organizational skills
Ability to build strong customer relationships
Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 30% of the time.
Benefits
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Company car for business and personal use
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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Join to apply for the
Entry Level Customer Success Specialist
role at
The Reynolds and Reynolds Company As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.
Responsibilities
Provide high level customer support to automotive dealerships within a defined area
Act as a consultant to ensure customers maximize the use of purchased software
Deliver on-site and video conference support as required (approximately 80% on-site, 20% video conference)
Requirements
Must have reliable home internet with sufficient bandwidth for video conferencing
Bachelor’s Degree or equivalent experience
Must be a self-starter with good time management skills
Strong written and verbal communication skills
Excellent customer service and organizational skills
Ability to build strong customer relationships
Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 30% of the time.
Benefits
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Company car for business and personal use
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
#J-18808-Ljbffr