H&M
H&M Seasonal Sales Advisor - Times Square
Job description for a Sales Advisor focused on delivering excellent customer service, guiding customers through the store, and actively selling products while maintaining a clean and well-presented sales floor and back of house. The role emphasizes fashion knowledge, customer engagement, and collaboration with the store team to ensure a high-quality customer experience. Responsibilities
Provide excellent customer service: welcome and guide customers through the store and the omni experience where available, supporting direct customer service Engage with customers to deliver outstanding service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products effectively Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Assist with commercial or operational actions to reach sales targets in collaboration with store management Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions and role-relevant trainings and courses Retail Operations/Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation, execution and maintaining attractive merchandise displays aligned with brand guidelines Maintain good stock levels with replenishment on the sales floor Follow in-store OMNI services and in-store tech services/tools usage (Instore Care App, Click & Collect, Smart Store, etc.) Assist with opening and closing of the store Adhere to all health & safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you should be passionate about fashion and what we create in-store Motivated by providing customers with a great experience Strong communication, creativity, curiosity, flexibility, decisiveness and action-orientation Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic, collaborative environment applied to the role Experience in customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
Valuing diverse backgrounds and inclusive, equal opportunity practices Being part of a values-driven organization guided by seven core values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive workplace where you can be yourself Opportunities within a large global talent community for career growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave and time off, and community service days Employee discount at H&M, Other Stories, COS and other brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $18.00 per hour
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Job description for a Sales Advisor focused on delivering excellent customer service, guiding customers through the store, and actively selling products while maintaining a clean and well-presented sales floor and back of house. The role emphasizes fashion knowledge, customer engagement, and collaboration with the store team to ensure a high-quality customer experience. Responsibilities
Provide excellent customer service: welcome and guide customers through the store and the omni experience where available, supporting direct customer service Engage with customers to deliver outstanding service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products effectively Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Assist with commercial or operational actions to reach sales targets in collaboration with store management Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions and role-relevant trainings and courses Retail Operations/Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation, execution and maintaining attractive merchandise displays aligned with brand guidelines Maintain good stock levels with replenishment on the sales floor Follow in-store OMNI services and in-store tech services/tools usage (Instore Care App, Click & Collect, Smart Store, etc.) Assist with opening and closing of the store Adhere to all health & safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you should be passionate about fashion and what we create in-store Motivated by providing customers with a great experience Strong communication, creativity, curiosity, flexibility, decisiveness and action-orientation Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic, collaborative environment applied to the role Experience in customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
Valuing diverse backgrounds and inclusive, equal opportunity practices Being part of a values-driven organization guided by seven core values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive workplace where you can be yourself Opportunities within a large global talent community for career growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave and time off, and community service days Employee discount at H&M, Other Stories, COS and other brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $18.00 per hour
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